Desktop Support Technician

Medix

Elwood, IN

Key Responsibilities:

Provide onsite desktop and laptop support for end users, including hardware and software troubleshooting.
Diagnose and resolve issues related to Windows 10 operating systems and Microsoft Office applications.
Manage and track incidents, service requests, and escalations using ServiceNow or a similar ticketing system.
Perform user account administration tasks in Microsoft Active Directory, including password resets, account creation, and group management.
Configure, deploy, and maintain desktops and laptops using imaging technologies such as MDT, LTI, and ZTI.
Install, configure, and troubleshoot Microsoft Office 365, Outlook, and IBM Lotus Notes.
Provide printer support, including installation, configuration, and troubleshooting for HP, Canon, and Toshiba devices.
Assist with hardware upgrades, software installations, and system configurations.
Document troubleshooting steps, resolutions, and technical procedures accurately.
Collaborate with team members and other IT groups to resolve complex technical issues.
Maintain a high level of customer satisfaction through professional and timely support.

Required Qualifications:

High school diploma or equivalent; Associate degree or technical certification preferred.
2+ years of experience in Desktop Support, Help Desk, or IT Support roles.
Hands-on experience supporting Windows 10 environments.
Experience with ServiceNow or other IT ticketing systems.
Working knowledge of Microsoft Active Directory.
Experience with desktop imaging technologies such as MDT, LTI, and ZTI.
Proficiency with Microsoft Office 365, Outlook, and Microsoft Office applications.
Experience supporting printers, including HP, Canon, and Toshiba models.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Strong customer service orientation and a collaborative, team-first attitude.

Preferred Qualifications:

Experience with Windows 11 support.
Knowledge of remote support tools and endpoint management solutions.
Familiarity with SCCM, Microsoft Intune, or other device management platforms.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

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Vacancy posted 2 days ago

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