Operations Manager

Job TitleOperations ManagerJob Description SummaryProvide leadership, mentoring and management to the administrative and office operations staff in our Sacramento office with oversight of Office Manager in the Central California marketsDirect all financial management of the office, including monthly and annual operating budgets, forecasts, pipeline and reporting, and expense managementEnsure operational excellence through structural optimization and process efficienciesCommunicate, support and enforce company policies, procedures and initiatives throughout the market Responsible for approvals at local level for Travel & Expenses, commission documentation, payables and resourcing needsWork with the Market Leaders to establish or cultivate Cushman & Wakefield culture in a local market and uphold the firm’s values, mission and standards at all timesPartner with Market Leaders to develop and implement best practices within the office and, when appropriate, makes critical judgement calls on behalf of the local leadership teamJob DescriptionKey responsibilitiesLead Market OperationsResponsible for working with the local Leadership and Regional Operations Director to achieve short-and-long-term objectives set for the marketEnsure profitability and product quality of the service delivery and support resources within the marketCreatively solve problems to ensure the market’s offices operate in an efficient and effective mannerLeverage internal company-wide resources and advocate, support and increase adoption of firm-wide initiatives.Ensure that office and all professionals are fully compliant with all local, provincial, and national licensing and regulatory requirementsBe a resource to fee-earners for purposes of company-wide service delivery offeringsCollaborate with counterparts in other markets to learn and utilize best operational practicesDevelop short- and long-range operating objectives, policies and programsEnsure overall achievement of budgeted financial targets and other standards set forth in approved business plans within the marketPromote and ensure compliance with company policies and operating proceduresEncourage cross-service line and cross functional collaboration across the specified marketDemonstrate expertise with all facets of the company’s business, specifically services provided and customers servedStrategic Planning / Budgeting / Expense ManagementSupport strategic planning processes across the various service lines within the assigned marketDraft and finalize budget (revenue and expenses)Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.Manage expenses to planReview and approve all expense reports and determine if expenses are appropriate, categorized correctly and in policy in WorkdayReview business case for necessity of expenditureUnderstand expense policy for compliance and correct codingPipeline Management, Revenue Reporting and ForecastingDevelop, communicate and enforce guidelines on updating CRM system within MarketReview pipeline report for accuracy and follow-up with fee earners, as needed to update Communicate finalization of pipeline to Leadership and answer questions as necessaryDeal Documentation, Commissions Accounting, Invoice Processing/CodingOversight for all deal processing, receivables, billing and cash collections in a market.Provides Deal Management consulting and education to Fee Earners, Admins, Revenue Accountants/Revenue Accounting Administrators and local/regional Leadership questions related to: commissions, required deal documentation, and revenue recognition (i.e. Payment inquiries: Overpayment, underpayment, deductions, transaction detail & account balances)Work with brokers and Market Leaders to manage any conflicts over information recorded in deal documentationWork with Legal Counsel to determine if changes to standard contracts/agreements are requiredOversee all incoming invoices using WorkdayWork with Revenue Accountants/Revenue Accounting Administrators, Project Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed dealOversee tracking of expenses related to dealsReview outstanding receivables and work with Market Leaders and fee-earners to determine strategy for collecting paymentsRegularly review fee earner account balances to ensure they are repaid in a timely mannerIn conjunction with the Revenue Accountants/Revenue Accounting Administrators, ensure broker adoption of broker reportsRecruiting/Hiring/On-boarding StaffResponsible for hiring, onboarding, exiting local employees, in conjunction with HR. This includes properly opening/closing the position, interviewing candidates, ensuring equipment is obtained, interviewing, ensuring proper Day 1 experience Prepare and deliver performance reviewsWork in conjunction with HR on performance issuesEnsure fee earners and employees are properly offboardedEnsure compliance with record keeping and policy adherenceOther Operational DutiesOversee tracking of broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions requiredCoordinate all aspects of office moves and real estate projectsCreate and implement business continuity and emergency preparedness planOversee any events and conferences within the market, working in conjunction with Marketing, as appropriateOversee and manage the purchasing and maintenance of office supplies and office equipmentReporting relationshipRole will report to the following:Regional Operations DirectorRole may have the following reports:Brokerage CoordinatorTransaction ManagerFinancial AnalystBrokerage SpecialistOperations CoordinatorMetricsRole will be evaluated on the following:Revenue and EBITDA performanceMarket adoption and leadership of strategic corporate initiative, such as CRM systemStrength of office cultureOffice/Market policy adherenceBACKGROUND AND EXPERIENCEDemonstrated experience should include:Bachelor’s degree in Business Administration;5 to 7 years’ of operational management experience, real estate industry experience a plusSignificant progressive experience in operational and process managementSupervisory experience of accounting processes and tasksCompetenciesExtensive exposure to project and process managementProven ability to manage and monitor budgetsProven success in conflict resolutionSignificant exposure to high level executive communicationsExcellent written, oral, and presentation skillsStrong Microsoft Office Suite skillsAbility to plan, organize and manage processesAbility to read, comprehend and analyze P&L statementsKnowledge of HR practices recruitment, interviewing, hiring, employee relations and staff developmentAbility to manage employees and delegate workloadWork effectively in a team environment, coordinating time and tasksHigh attention to detailKnowledge of the real estate industry and business modelCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 97,750.00 - $115,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”SummaryLocation: Sacramento, California, USAType: Full time