Human Resources - Front Desk Assistant

Job Description

Job Description

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Office of Human Resources

Job Summary

The Front Desk Assistant serves as the first point of contact for the Office of Human Resources at Georgia Southern University, providing professional, courteous, and welcoming service to faculty, staff, students, applicants, visitors, and university partners. This position supports daily HR operations by managing front desk activities, responding to inquiries, directing individuals to appropriate resources, handling incoming communications, and providing administrative support to ensure efficient and effective service delivery.

Responsibilities

• Serve as the first point of contact for the Office of Human Resources by greeting faculty, staff, students, applicants, visitors, and university guests in a professional and welcoming manner
• Answer and route incoming phone calls, respond to general inquiries, and provide accurate information regarding HR services, resources, and processes
• Provide administrative support to Human Resources operations, including receiving and distributing correspondence, assisting with scheduling, and supporting HR projects
• Assist employees, applicants, and campus partners with general questions while ensuring confidential employee, applicant, and institutional information is handled appropriately
• Maintain an organized and professional front desk environment while supporting effective communication and customer service across Human Resources and the University community
• Track all customer inquiries, issues, transactions, and requests; communicate updates and resolutions using ticket management systems and other tracking tools
• Maintain a high standard of privacy and confidentiality

Required Qualifications

Educational Requirements

• High School Diploma or equivalent

Required Experience

• Previous receptionist, customer service, or administrative support experience

Preferred Qualifications

Additional Preferred Qualifications

• Knowledge of basic safety procedures and visitor management practices

Preferred Experience

• Experience working in a college, school, or front desk environment

Proposed Salary

$16.15 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service  
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position  
• Ability to follow written and verbal instructions and apply established procedures  
• Ability to prioritize and manage multiple tasks while maintaining a professional and service-oriented approach  
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately  
• Strong attention to detail with the ability to maintain accurate records and documentation

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills  
• Excellent customer service skills with the ability to communicate professionally and effectively with faculty, staff, students, applicants, and visitors  
• Strong organizational and time management skills

Apply Before Date

September 11, 2026

Application review may begin as early as September 3, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at View phone number on ziprecruiter.com or by email at View email address on ziprecruiter.com.

For technical support, please call the USG Service Desk at View phone number on ziprecruiter.com, or email View email address on ziprecruiter.com.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at 

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at 

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: View phone number on ziprecruiter.com.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Standard