Retail Customer Sales Specialist
Cross Technologies Inc.
Job Description
Job Description
Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries.
This Retail Customer Sales Specialist is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.
Check out what our associates love about their job here!
JOB SUMMARY
Responsible for accurately processing and managing Sales Orders for the Counter Sales Team. Ensure timely and precise entry of orders into the ERP system while allowing the Counter Sales Associate to focus on safely and efficiently building the hose assemblies and preparing related items to meet the customer’s needs.
Answer phone calls and direct inquiries to the appropriate associate or location as required.
ESSENTIAL FUNCTIONS
Sales order processing
Accurately process and manage sales orders
Ensure all sales orders are entered promptly and with attention to detail to alleviate errors
Verify order details with the Counter Sales Associate
Collaboration with the Counter Sales Team
Work closely with the Counter Sales Team to understand customer requirements and order specifications.
Communicate effectively with the team to resolve any discrepancies or issues with sales orders.
Customer Service
Address customer inquiries related to order status, product availability, and delivery times.
Ensure high levels of customer satisfaction by providing friendly, accurate, and timely information.
Restocking and cleaning retail area in the store as needed with help from warehouse associates as needed
Participate in team meetings and contribute ideas for improving order processing efficiency and accuracy.
Stay updated on product knowledge and system enhancements to improve order processing capabilities
Promptly answer and assist with inbound phone calls directing to the appropriate associate when necessary.
Process customer quote requests, orders, returns, and expedites
Maintains a good working knowledge of our vendor product offerings, catalog data, website portals, and specific vendor requirements. (discounts, other)
Act as backup for the daily process of shipping Counter Sales Related Item Fulfillments (when necessary), balancing the cash drawer, creating bank deposits, and monitoring change in the cash drawer.
ADDITIONAL RESPONSIBILITIES
Customer Service
Process customer orders to meet our business unit performance guidelines.
Contact Customer when orders are ready for Pick-up
Demonstrate competencies utilizing vendor software, catalogs, and/or other resources.
Other
Communicate significant customer and supplier issues to the manager.
Perform various, miscellaneous tasks and projects as directed.
Complete various assigned training as directed by Management
EDUCATION & EXPERIENCE
High School diploma or equivalent required
Strong attention to detail and accuracy
REQUIRED BEHAVIORAL COMPETENCIES
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