San Diego - Contract Coordinator

Contract CoordinatorThe Contract Coordinator supports Coast Care's contracting and outreach operations across multiple programs, including CalAIM, HCBS, SCRC, SDRC, and future contracts. This role is responsible for coordinating referrals, caregiver onboarding, scheduling, visit verification, and compliance tracking.The coordinator ensures timely referral processing, accurate data entry in AlayaCare, and effective communication with families, caregivers, referral partners, and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesProcess and track incoming referrals across multiple programsCreate and maintain accurate client and caregiver profiles in AlayaCareCoordinate onboarding, scheduling, and care plan setup after authorization approvalMonitor referral and authorization status to ensure timely service initiationPerform daily Electronic Visit Verification (EVV) and resolve flagged visitsMaintain accurate, complete, and audit-ready documentationCommunicate with caregivers, families, and referral sources regarding services and updatesTrack data related to referrals, onboarding, and program activityIdentify workflow issues and escalate or recommend improvements as neededCompliance & DocumentationEnsure all records meet program and regulatory requirementsMaintain audit-ready documentation for referrals, authorizations, and servicesMonitor authorization expirations and ensure timely renewalsAdhere to HIPAA and data privacy standardsPerformance ExpectationsTimely processing of referrals and authorizations (target: 24–48 hours)Accurate data entry and system complianceCompletion of EVV tasks dailyTimely onboarding and activation of caregivers and clientsQualifications1–3 years of experience in administrative, healthcare support, or outreach rolesExperience with AlayaCare, Viventium, or similar systems preferredProficiency in Google Workspace and ExcelStrong organizational, multitasking, and time management skillsExcellent verbal and written communication skillsDetail-oriented with strong compliance awarenessAbility to work independently and collaborativelyPreferred:Experience with CalAIM, HCBS, SCRC, SDRC, or similar programsFamiliarity with Medicaid waiver or home care servicesBilingual (Spanish, Arabic, Mandarin, or Tagalog)