Field Tech Analyst

Client Desktop Role: • Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. • Responsible for installing and maintaining all works station hardware and client software. • Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction. • Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to: • On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals. • Serve as company liaison with customer on technical issue associated with duties • Install and support both Hardware and software components for end user devices • Evaluate system configurations and software to ensure effective use of resources • Provide level 1 technical support and incident management functions • Diagnose and resolve product performance problems • Perform maintenance and repair services • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization • Provide project support as neededPosting Date:Department:Field Services AMS/EMEA - 1454950021