Customer Service Agent
OSCAR C MITSON INSURANCE
Job Description
Job Description
The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.
Responsibilities
- Provide timely and accurate customer support via phone, email, and in-person
- Communicate clearly and professionally to resolve customer questions and concerns
- Listen actively to understand customer needs and offer appropriate solutions
- Document interactions and maintain records of customer communications
- Collaborate with team members to improve service quality and customer satisfaction
Preferred Qualifications
- 1+ years of experience in customer service
- Insurance license preferred but not required
- Strong communication skills
- Proven active listening abilities
Vacancy posted 20 days ago
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