Customer Service Agent

Job Description

Job Description

The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.

Responsibilities

• Provide timely and accurate customer support via phone, email, and in-person
• Communicate clearly and professionally to resolve customer questions and concerns
• Listen actively to understand customer needs and offer appropriate solutions
• Document interactions and maintain records of customer communications
• Collaborate with team members to improve service quality and customer satisfaction

Preferred Qualifications

• 1+ years of experience in customer service
• Insurance license preferred but not required
• Strong communication skills
• Proven active listening abilities