Customer Service Representative

Papalia Home ServicesLocation:Boxborough, MA (In-Person)Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekendsPapalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.We are seeking aCustomer Service Representativewho thrives on connection, problem-solving, and making every interaction count.ResponsibilitiesAnswer incoming calls with professionalism and warmthSchedule service appointments and dispatch techniciansResolve customer inquiries and ensure satisfactionMaintain accurate records in our systemCollaborate with team members to ensure smooth operationsFollow up with customers to build lasting relationshipsQualifications3+ years of customer service experienceExperience with high-volume inbound and outbound callsStrong communication and problem-solving skillsAbility to multitask in a fast-paced environmentPositive, customer-first attitude and team mindsetBasic computer skills (training provided)BenefitsCompetitive hourly payMedical, dental, and vision insurance401(k) with company matchPaid time off and holidaysFlexible shiftsOngoing training and career advancement opportunitiesSupportive and energetic team cultureCompensation$25.00 - $30.00 per hourIf you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.