Learning & Development Specialist

Job Description

Job Description

Role Overview

As a Learning & Development Specialist, you will help build the capabilities that enable World Travel, Inc.'s Operations teams to succeed. You will assess, train, coach, and develop frontline employees, with particular emphasis on corporate travel expertise, operational readiness, and system proficiency.

You will partner closely with Operations leaders, Talent Acquisition, and subject matter experts to ensure employees have the knowledge, skills, and confidence needed to perform successfully. Beyond delivering training, you will serve as a trusted partner to the business by identifying skill gaps, responding to evolving training needs, and helping employees transition successfully from onboarding through ongoing development.

Success in this role requires strong travel industry expertise, instructional skill, adaptability, and a genuine commitment to supporting the success of Operations teams. You will balance scheduled training delivery with ongoing business partnership, coaching, curriculum development, operational support, and project work, ensuring learning initiatives remain aligned with evolving business priorities.

Key Outcomes

Success in this role is demonstrated through the following outcomes:

• New hires are prepared to successfully transition into the operational environment with confidence and competence.
• Employees demonstrate strong technical, operational, and customer service capabilities.
• Knowledge and skill gaps are identified early and addressed through effective training and coaching.
• Training programs remain current, relevant, and aligned with operational and business needs.
• Employees receive engaging, practical learning experiences that support performance and confidence.
• Operations leaders view Learning & Development as a responsive and valued business partner.
• Training initiatives contribute to improved employee readiness, performance, quality, and operational effectiveness.
• Training priorities are balanced effectively across onboarding, coaching, operational support, curriculum development, and business initiatives.
• Learning programs continuously evolve based on business needs, employee feedback, and operational results.

Core Responsibilities

• Deliver instructor-led, virtual, hands-on, and blended learning programs for Operations employees.
• Facilitate onboarding and new hire training programs that prepare employees for success in production environments.
• Assess learner progress through exercises, simulations, skills evaluations, and knowledge checks.
• Partner with Talent Acquisition and Operations leaders to assess candidate readiness and identify development needs.
• Serve as a subject matter expert on travel industry processes, systems, workflows, and operational best practices.
• Develop, maintain, and enhance training materials, learning resources, assessments, and job aids.
• Evaluate training effectiveness and continuously improve learning programs based on feedback, performance trends, and business needs.
• Balance training delivery, coaching, content development, stakeholder support, and project work to meet evolving business needs.
• Adapt priorities as operational demands change while ensuring critical learning initiatives continue to move forward.
• Maintain availability for collaboration, planning, and business-related interactions while delivering training programs.

Core Competencies

Communication

You communicate clearly, effectively, and professionally across a variety of learning environments. You simplify complex concepts, facilitate understanding, and create engaging learning experiences for diverse audiences.

Collaboration

You build strong partnerships with Operations leaders, subject matter experts, Talent Acquisition, and learners. You work effectively across teams to achieve shared objectives and support business success.

Problem Solving & Adaptability

You identify learning challenges, diagnose skill gaps, and develop practical solutions that improve performance. You adapt quickly to changing priorities and evolving business needs.

Execution & Accountability

You take ownership of learning outcomes, manage multiple priorities effectively, and consistently deliver high-quality results. You follow through on commitments and maintain momentum across competing responsibilities.

Learning Agility & Continuous Improvement

You stay current on industry trends, systems, operational processes, and learning practices. You continuously seek opportunities to improve training effectiveness, learner engagement, and business outcomes.

Profile of Success

You will likely thrive in this role if you enjoy helping others learn, develop, and succeed. You are energized by sharing knowledge, building confidence in others, and partnering with leaders to improve employee readiness and performance.

• You bring experience in corporate travel, travel operations, training, coaching, learning and development.
• You have strong knowledge of travel industry processes, systems, workflows, and customer service best practices.
• You are comfortable facilitating learning experiences for employees with varying levels of experience and proficiency.
• You can translate complex operational or technical information into practical, learner-friendly instruction.
• You build credibility through expertise, responsiveness, patience, and a commitment to supporting others.
• You can effectively manage classroom facilitation, coaching, curriculum development, stakeholder requests, and project work simultaneously.
• You are organized, proactive, and thrive in an environment that requires flexibility, responsiveness, and strong follow-through.
• You have gained your expertise through professional experience, formal education, certifications, or a combination of these paths.
• You are committed to continuous learning and helping others achieve their full potential.

Work Environment

You will thrive in this role if you enjoy supporting others, facilitating learning, and partnering closely with operational teams to improve performance and readiness.

This role requires balancing planned learning activities with the flexibility to respond to changing business priorities. You may support onboarding programs, operational initiatives, process updates, technology changes, client implementations, and other projects that require training expertise and employee development support.

To be successful, you should be comfortable working collaboratively with employees and leaders at all levels, managing multiple responsibilities simultaneously, adjusting to evolving operational needs, and serving as a trusted partner to the business.

If you need an accommodation, please reach out to the People Operations Department.