Installation Service Technician

Service Technician-Portland OregonPortland, Oregon - OROverviewSalary Range $28.00 - $34.00DescriptionService Technician-ORLocation: Portland, ORCompany: Mark VII Equipment Inc. – North America's leading car wash system manufacturerSalary: $28.00 – 34.00 Per Hour (Non-Exempt)Why Mark VIIAs part of the global WashTec Group, Mark VII combines German engineering with American ingenuity to deliver cutting-edge car wash systems. We're a team of passionate problem-solvers committed to excellence and continuous improvement. Your work here will directly impact on how our products are built and delivered.About the RoleThe Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.Key ResponsibilitiesPerforms periodic scheduled and preventive maintenance on equipment as assigned by DispatchResponsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysisProvide sound technical assistance to all customers and distributorsProvide on-site technical training for customer personnel pertaining to use, operation, and maintenanceMay assist in the installation of new carwash equipmentPerforms repairs and corrects malfunctions as necessaryModifies or updates equipment when requiredMaintains tools, test equipment, and materials in a professional mannerMaintains all company owned and leased equipment in proper conditionOperate vehicle in a safe and courteous manner, while obeying local laws and regulationsMay work with processes that are unique or peculiar to customer needsInvolved in the problem-solving process regarding customer complaintsInterfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer serviceKeep abreast of new developments and innovations leading to improved departmental and company performanceAccurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.Qualifications3-5 years field experienceRequires technical knowledge and ability to develop improved methods for fulfilling responsibilities.Excellent communication skills (written and verbal) are a must.Ability to read and comprehend documents and follow simple instructionsProficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)Ability to read and understand electrical diagramsUnderstanding of OLC controllers, low voltage control circuits and three-phase powerWhat We OfferHiring range: $26.00 – 33.00 Per Hour depending on qualifications and experienceComprehensive benefits: medical, dental, vision, life, and disability insurance401(k) with company matchPaid time off, holidays, and flexible schedulingA culture that values innovation, collaboration, and professional growthBehaviors We ValueIntegrity: We operate with unwavering integrity and a commitment to ethical standards.Accountability: You're dependable under pressure, consistently meeting deadlines and delivering results.Passion & Drive: We're a team of high-energy professionals focused on impactful execution. Your enthusiastic, "can-do" attitude will inspire those around you.Strong Work Ethic: You're driven to make a real impact. While we champion work-life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast-paced environment.Customer-Focused: You instinctively put the customer first, shaping every task and decision with their needs in mind.Supportive Team Player: You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Ability to lift and/or move up to 50 lbs.Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Prolonged periods of sitting.Maintain a professional appearance and grooming standards as outlinedAbout Mark VII Equipment Inc. – Manufacturing Excellence in Vehicle Wash SystemsMark VII Equipment Inc. is the North American subsidiary of WashTec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting-edge equipment—designed, built, and supported by teams like ours.We serve a wide range of customers, including gas stations, convenience stores, retail car wash operators, auto dealerships, and fleet managers. Our product portfolio includes:SoftWash XT® & SoftWash DF®AquaJet XT®ChoiceWash XT®AquaDri®JetWash®SoftLine® & SoftLine2®A full suite of chemicals and ancillary equipmentAs a Service Technician, you'll play a critical role in driving innovation, improving production processes, and ensuring the highest standards of quality and efficiency across our operations. Join us in shaping the future of automated vehicle care—where precision engineering meets real-world impact.