Technical customer specialist

A manufacturing company is seeking a unique individual who is as comfortable with a wrench as they are on a phone call. They are a leader in marine fluid management, and they need a Customer Technical Support Specialist who can bridge the gap between complex mechanical engineering and world-class customer service.

What You'll Do:

• Act as the primary technical point of contact for boat captains, OEMs, and distributors.
• Troubleshoot DC/AC pumps and fuel polishing systems over the phone by "visualizing" the mechanical issue.
• Perform hands-on bench testing and failure analysis on returned equipment in our Davie shop.
• Guide customers through installation, parts identification, and field repairs with patience and clarity.

Who You Are:

• Mechanically Inclined: You understand fluid dynamics, motors, and basic electrical circuits.
• Service-Oriented: You have a professional "can-do" attitude and enjoy helping people solve problems.
• Detail-Focused: You can read technical drawings and maintain accurate service logs.

If you have a background in the marine industry or mechanical repair and pride yourself on your communication skills, we want to hear from you. Please send your resume to View email address on click.appcast.io

salary: $50,000 - $55,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Diagnose DC/AC pump issues, flow restrictions, and electrical faults via phone and email.
• Provide "white-glove" service to captains and OEMs, turning technical frustrations into positive solutions.
• Perform bench tests on returned units to identify root causes of mechanical failure.
• Use exploded-view drawings to identify and quote the correct replacement parts.
• Advise clients on proper plumbing, wiring, and system mounting.

The essential functions of this role include:

• manual lifting up to 35lbs
• standing for 8 hours at one time

Skills

• Technical Support
• Customer support
• Customer Service
• Basic Computer Skills
• Technical
• Parts Assembling

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.