Desktop Support Analyst
Yochana
IT Support Analyst, focusing on providing technical assistance and resolving issues for users Key aspects include:
• Core Responsibilities:
o Incident management and resolution within SLAs.
o Technical support for CSG desktops, applications, and hardware.
o Hardware and software configuration and deployment.
o User communication and documentation.
o Ticketing system management.
• Essential Skills:
o Strong communication and customer service skills.
o Problem-solving and analytical abilities.
o Knowledge of operating systems, Active Directory, and networking.
o Proficiency in Microsoft Office 365 and Google Workspace.
o Experience with Service Desk incident management tools.
o Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM.
• Qualifications:
o 2-4 years of help desk or technical experience.
o 2+ years of desk-side support experience.
o Relevant degree or equivalent experience.
o Ability to handle physical demands, including lifting up to 50 lbs.
o 100% onsite.
Vacancy posted 1 day ago
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