Retail Program Coordinator

Retail Coordinator

The Retail Coordinator supports daily store operations by overseeing staff and volunteers, maintaining high merchandising standards, managing inventory accuracy, and ensuring smooth point-of-sale (POS) transactions. This role serves as a key leader on the sales floor, delivering exceptional customer experience while supporting operational goals.

Operations:

• Coordination of daily operations of the gift shop
• Merchandising:
• Understands how product merchandising impacts business and customer experience.
• Responsible for executing established merchandising plans.
• Ensures execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signage, etc).
• Maintains displays within shop to merchandising standards by restocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items.
• Ensures fresh flow of merchandise from storage to sales floor.
• Trains volunteers on proper gift shop operations and procedures related to merchandising.
• Provides product details to volunteers, customers, and co-workers.
• Inventory Management:
• Assist with receiving, stocking, and organizing merchandise
• Monitor stock levels and notify management of replenishment needs
• Manages stock control records and information such as product performance rate, characteristics of items in inventory, and current market conditions for Manager.
• Compiles and reviews data from sources such as sales orders, invoices, and accounting reports to determine compliance and accuracy.
• Conduct regular inventory counts and help reconcile discrepancies
• Reviews product tagging and labels for inventory accuracy and completeness.
• Responsible for product tagging when needed.
• Support loss prevention efforts through accurate inventory practices
• Coordinates with SHC Gift Shop management.
• Buying:
• Place orders for designated inventory departments as approved or directed by Manager.
• Analyzes and makes recommendations to management regarding stock levels, item status, and product disposition.
• Prepare orders or other documents for purchasing or requisitioning new or additional stock items. Recommends additions to or deletions of products to be sold in store to management based on customer input and special order sales.
• Coordinates with SHC main campus gift shop management.
• Point of Sale (POS Operations)
• Operate and oversee the POS system, including sales transactions, returns, exchanges, and discounts
• Train staff and volunteers on proper POS procedures and cash handling policies
• Troubleshoot basic POS issues and communicate system concerns to management
• Customer Service:
• Provide excellent customer service and resolve customer questions or concerns efficiently
• Support sales goals by assisting customers with product knowledge and recommendations
• Ensure store policies and service standards are consistently followed
• Volunteer Services:
• Manages Gift Shop volunteer staff.
• Maintain accurate records in the volunteer management software program (Samaritan) for Gift Shop volunteers.
• Schedules volunteer activity for Gift Shop volunteer management system.

Education Qualifications

• Bachelor's Degree Preferred

Experience Qualifications

• A minimum of three (3) years of retail experience in a high-end, fast-paced retail or hospitality environment, including at least one year in a leadership or supervisory capacity, or equivalent relevant experience Required
• Strong merchandising and visual presentation skills Required
• Experience leading, training, or coordinating volunteers or team members Required
• Working knowledge of POS systems and cash handling procedures Required
• Understanding of inventory management and stock control processes Required

Required Knowledge, Skills and Abilities

• Ability to organize, prioritize and multi-task
• Ability to adapt to changing priorities for self and team
• Ability to problem solve issues impacting team
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships
• Ability to solve technical and non-technical problems
• Ability to work effectively with individuals at all levels of the organization

These principles apply to ALL employees: Must have the ability to travel to designated locations, as required by supervisor SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $35.02 - $45.32 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.