Customer Service Representative

Store 2743279: 265 E Highland Rd, Macedonia, Ohio 44056 – Shift Availability (Weekdays + Weekend). Essential Duties Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter and thanks them as they leave. Gives assistance and offers suggestions or recommendations to the customer. Rings up all sales on the cash register properly and accurately, handling money, checks, and other types of payment received for product sold. Performs multi‑function operation of fuel console, lottery machines, money‑order machine, telecom transactions, etc. Facility Condition: Maintains the store facility’s condition and equipment to company and/or brand standards by cleaning and performing a variety of general housekeeping duties. Performs multi‑function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores. Inspects store facilities and equipment for safety, cleanliness, and proper working order. Notifies the store manager of any equipment failure or maintenance/supply needs. Merchandising: Completes build‑to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries. Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly. Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows. Sales Controls: Controls merchandise, cash shortages and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances. Notifies the store manager of any sales, cash or inventory discrepancy. Follows company and/or brand guidelines for product breakage or spoilage. Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the store manager. Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring. Administrative: Keeps an accurate record of all shift and time‑keeping paperwork. May take inventory of supplies and equipment. Attends job‑related meetings (may be required to work irregular hours). Provides regular and predictable onsite attendance. Performs other duties as assigned by the store manager. Job Requirements High school diploma or GED preferred. Experience in retail sales preferred. Ability to accurately operate a variety of equipment including cash registers or scanners, hot or cold or beverage dispensers, and other machines or tools. Ability to work as scheduled including arriving to work on time. Ability to communicate information and ideas so others will understand. Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide) preferred. Ability to perform essential duties and physical functions described below. Ability to work in the conditions described below. Physical Requirements Ability to be exposed to cold or warm temperature extremes while performing occasional work in a walk‑in cooler and/or freezer and outdoors. Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead. Ability to occasionally lift and/or carry up to 50 pounds from ground to waist. Ability to grasp, reach and manipulate objects with hands for entire shift. Ability to push or pull with arms up to a force of 20 pounds (utilizing a hand‑truck). Ability to reach overhead for objects. Ability to bend and twist at waist. Ability to communicate orally. Ability to operate a cash register and/or computer keyboard. Ability to stoop, kneel, squat, bend, push, and pull. Ability to work alone. Exposure to occasional noise. Ability to stand and/or walk for an entire shift. May require climbing a ladder to store and retrieve materials or place and remove signs. Work Environment Perform approximately 95 percent of all work indoors; will be required to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk‑in cooler and/or freezer. Exposure to occasional noise. Work with minimum direction and periodic supervision. Legal Statements & Compensation CircleK is an Equal Opportunity Employer. The company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the company. Please inform the company’s Human Resources Representative if you need assistance completing any forms or otherwise participating in the application process. Hiring Range: $15.00 to $15.50. The job description indicates the general nature and level of work to be performed in this position and is not intended to be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The company reserves the right to revise this job description at any time with or without notice. This job description does not constitute a contract for employment and either the incumbent or the company may terminate employment at any time, for any reason, with or without notice. #J-18808-Ljbffr