Desktop Support /Service Desk Analyst|Cloud IT Support - FTE

Job Description

Job Description

TITLE: CLOUD IT SUPPORT SPECIALIST – TIER 1 – 3 - WORK EASTERN TIME ZONE HOURS. 

IMMEDIATE HIRE! IMMEDIATE INTERVIEW!

LOCATION: 100% REMOTE OR HYBRID 

MUST BE A US CITIZEN / GREEN CARD HOLDER – NO H1B visa, No F1 No OPT status.

Direct Hire PERM up to $75K PLUS OVERTIME + BENEFITS!

At least 2 years of PROFESSIONAL experience. College experience only won’t be considered.

PERKS: Company is migrating to the CLOUD! HUGE OPPORTUNITY TO GAIN CLOUD EXPERIENCE

Do you love helping others & solving tech challenges?

Are you an IT Support Analyst who thrives on delivering exceptional IT support?

We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a Mid company focused on Help Desk, Break/Fix, & Desktop Support!

WHITE GLOVE EXECUTIVE LEVEL EXPERIENCE

MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!

Azure, Intune, M365/ O365

Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!

What You Will Do:

Your day-to-day will include:

• Tier 1 – Tier 3, + Desktop Support, hand holding a User Base in a small 3 person team as primary Help Desk Support
• MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!
• MUST HAVE GOOGLE WORKSPACE EXPERIENE !!
• Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
• Mac & Windows Support
• Google Workspace experience is REQUIRED
• Laptop Imaging & Automation! Volume laptop rollouts
• Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
• Ticketing Management System experience
• Resolving High Volume of tickets
• Hybrid Active Directory: Password resets, account unlocks, access management

Must-Haves

• 1+ year professional experience
• MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!
• Tier 1 – Tier 3 Help Desk experience
• Google Workspace - Google Platform support experience
• Solid Hardware & Software troubleshooting skills
• Citrix
• M365 & Azure

Soft Skills That Make You Stand Apart

• A problem-solver with a can-do attitude
• PROFESSIONAL COMMUNICATION SKILLS !!

If you're excited to troubleshoot, and expand your IT Support skills with a prestigious company, don't wait—apply today.

This is a full-time salaried Cloud Help Desk Specialist PERM up to $75K PLUS bonus + BENEFITS!

For immediate & confidential consideration for IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: View phone number on us.fitly.work or Cell: View phone number on us.fitly.work, and email resume CONFIDENTIALLY & directly to me. My DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY.

• At least 1 year of experience in desktop support, service desk, or a similar IT support role.

• Hands-on experience supporting both Windows and macOS environments.

• Practical knowledge of Microsoft Azure support and Microsoft Intune administration.

• Familiarity with Microsoft 365, Google Workspace, Active Directory, and fundamental networking concepts.

• Strong troubleshooting ability with the confidence to manage issues independently and prioritize effectively.