Desktop Support Engineer

Desktop Support Engineer


Location: Des Moines, IOWA (Day1 Onsite)


Type: Fulltime


Experience: 8 to 10 Years

Job Description

• Lead a team of L2 Desktop Support field engineers
• Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Providing Remote support using tools like Bomgar for remote sites
• Manage the dispatch activities for remote sites and ensure resolution for the issues reported.
• Asset Management and Weekly status reporting
• Client installation and troubleshooting
• Re Imaging and software patch installation
• Last level of Technical Escalation for desktop support tickets
• Able to perform root cause analysis and forensic analysis.
• Vendor management and documentation
• Report Information security incidents and weaknesses to Operations manager and CISO

Knowledge, Skills & Competencies:

• Hands on experience in desktop support
• Hands on IMAC of desktops and Laptops
• Troubleshoot and install MS Office, Applications and
• Troubleshot MAC OS basic issues
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Expert Level Administration of Hardware and Firmware exposure to physical system environments.
• Analytical skills to accurately identify the root cause.
• Experience of working with customers through direct interaction during support and change management activities.
• Excellent verbal and written communication skills.
• Effective team player as well as ability to drive autonomously.

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at View email address on click.appcast.io."