Front Office Administrative Assistant

Job Description

Job Description

Front Office Administrative Assistant

Brain & Spine Wellness Center | Full-Time

About This Role

At Brain & Spine Wellness Center, this is more than an administrative role—it’s an opportunity to be part of something meaningful. We have incredible patients, and you’ll get to know them, celebrate their progress, and be part of their health journey. You’ll also be part of an enthusiastic, forward-thinking team involved in clinical research, innovative technology, and advancing neurological care. We’re looking for someone who brings positive energy, loves people, and is excited to grow with us!

What You’ll Do

• Welcome patients by name and help create the positive, caring experience we want them to feel every time they walk through our doors
• Build genuine relationships with our patients and be someone who celebrates their progress along the way
• Manage phone calls, scheduling, and patient communications with warmth, professionalism, and empathy
• Help new patients feel comfortable and supported as they come in for their care.
• Keep the front office running smoothly through scanning, data entry, document organization, and other administrative support
• Collect payments, process transactions, and assist with basic billing tasks as trained
• Work closely with our clinical team to create a smooth, organized patient experience throughout the day
• Maintain a welcoming, clean, and organized front-office environment
• Protect patient confidentiality and uphold HIPAA standards at all times
• Be hands-on in the patient experience by helping set patients up on select modalities, such as spinal decompression, and providing therapy support as trained

Growth & Earning Opportunities

This role offers clear opportunities for professional growth and increased earning potential. Team members who are cross-trained to perform Video-Oculography (VOG), balance testing, and patient vital signs will be eligible for a higher hourly pay rate based on their additional training, skills, and responsibilities.

There are also opportunities to earn additional bonuses by supporting the practice’s social media and marketing efforts , such as helping record patient testimonial videos and assisting with other approved social media content.

High-performing team members may also grow into expanded administrative and leadership responsibilities, including the potential to advance into an Office Manager role over time.

Compensation & Benefits for full time: 

• $300/mo health insurance stipend offered after a 90 day probation period.

Hours Needed Full time:

This is a full-time position averaging 35-40 hours per week, excluding unpaid breaks each day (end times may vary).

• Monday 7:45am -5:30pm, with one hour break
• Tuesday 7:45am-2:45pm, with 30 min break
• Wednesday 7:45am-5:30pm, with one hour break
• Thursday 7:45am-4:30pm, with one hour break
• Friday 8:15am-2:15pm, with 30 min break

Brain & Spine Wellness Center exists to help people who are struggling and often feel out of options. Many of our patients come to us after years of frustration, being told nothing more can be done. Through personalized, brain-based care, we help restore hope by improving how people move, think, and live—giving them a chance to feel like themselves again.

Company Description

Brain & Spine Wellness Center exists to help people who are struggling and often feel out of options. Many of our patients come to us after years of frustration, being told nothing more can be done. Through personalized, brain-based care, we help restore hope by improving how people move, think, and live—giving them a chance to feel like themselves again.\r\n\r\n