Technical Business Analyst

About SoftPro SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina. Why Join SoftPro? Comprehensive Benefits: Medical, dental, vision, disability, and more. Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan. Generous Paid Time Off: vacation, holidays, and parental leave. Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ. Award-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012! Our Core Values Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile Technical Business Analyst SoftPro is seeking a Technical Business Analyst (BA) in our Raleigh, NC office or as a remote employee. If the candidate works remotely, you must be able to work East Coast hours. The BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs. Responsibilities Work with customers and stakeholders to document business requirements Review technical documentation needed for development and translate them into functional specs Assist the team in determining technical readiness of customer partners (if applicable) Work with the product owner in creating user stories and determining project schedules Contribute to product direction and feature set Document business process flow, use cases, and functional requirements Create working mockups to help convey proposed product design to the stakeholders Organize and lead presentations with development teams to communicate requirements Work with development teams to effectively translate business needs into creative software solutions Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations Validate that completed product solutions meet the requirements and expectations Work with development teams to make sure products meet customer quality expectations Work with the technical documentation writer to ensure the accuracy of installation and user guides Troubleshoot software, identify root causes, and propose solutions Conduct product demonstrations to internal and external customers Collaborate with the teams implementing products Keep abreast of new technologies and process innovation within our industry Look for ways to innovate within your product areas Work collaboratively and cohesively with all team members Some travel required What We’re Looking for in a Technical Business Analyst 5+ years as a Technical Business Analyst (or equivalent role) Excellent verbal and written communication with customers, dev teams, and executive management Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON) Familiarity with API integrations (REST, SOAP) and high-level review of code repositories Title or escrow experience within large organizations strongly preferred Experience with MS Azure DevOps or similar tools Ability to multi-task, meet deadlines, and work in a fast-paced environment Must be detail-oriented, highly organized and results-driven Experience documenting user requirements Experience writing user stories and working within an agile development environment preferred Benefits Be part of a supportive, fun team that values innovation and collaboration. Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry. Equal Opportunity Employer FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr SoftPro User Group