Customer Service Representative

Title : Customer Service Representative
Location : Remote to Port Washington, NY
Compensation : English Speaking - $17.50/hr | French Speaking - $20.00/hr | Weekly Pay + Optional Benefits
Schedule : Work hours: M-F 11:00am - 7:15pm & Training is (9am - 5pm) for 2 weeks (35 hours a week)
Contract Length : 3 months| Extension + Conversion Opportunities Available
Start date : ASAP

**Must Complete an internet speed test:


GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of our client's products and service s and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customer s satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES
• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds client's Customer Service standards.
• Owns follow up with customer s to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.

BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service , hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills - must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of ***'s optical products and a strong command of the industry language
• Bilingual French

COMPUTER PICK UP DETAILS:
If selected, candidates will have two pick-up trips for equipment at Port Wa shington office. The first trip is done before the training starts where they receive temporary equipment. After a week of training, they will swap out the temporary equipment for permanent equipment.

During the pick-up of their permanent, they will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment. They will then leave in the early afternoon to go home and set up their equipment for the following day of training.