Cloud Service Desk Representative

Essnova Solutions, Inc.

Job Description

Cloud Service Desk RepresentativeAbout Essnova Solutions

Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*

Responsibilities

Provide advanced technical support for cloud and endpoint environments
Support Microsoft 365, endpoint management, and enterprise collaboration platforms
Troubleshoot complex technical issues escalated from service desk operations
Support endpoint deployment, configuration, and lifecycle management activities
Assist with system monitoring, logging, and operational support functions
Support user account management, authentication, and access control processes
Maintain technical documentation and knowledge base articles
Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
Support secure operations in compliance with federal security requirements

Requirements

Required Qualifications

8 years of IT, endpoint engineering, or cybersecurity experience
6 years of engineering or advanced technical support experience
Experience supporting enterprise Microsoft environments
Experience supporting endpoint technologies and cloud services
Strong troubleshooting and customer support skills
Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience

Clearance

Active Top Secret Clearance required

Location

Washington, DC area with onsite support as required.

Apply

Vacancy posted 7 days ago

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