IT Support Analyst
$70k - $80kThe Phoenix Group
The Phoenix Group provided pay range This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $80,000.00/yr Position Overview As an IT Support Analyst, you will be part of a global team responsible for delivering technical support to approximately 1,500 users across 20+ international offices. This role requires a strong customer service mindset, technical troubleshooting expertise, and the ability to work efficiently both independently and as part of a global support network. Key Responsibilities Act as the first and second line of IT support for users across office locations and remote setups. Provide timely resolution of incoming support requests via phone, email, or in person. Support and maintain end-user hardware such as laptops, desktops, printers, and mobile devices. Assist with meeting room technologies and video conferencing tools like Microsoft Teams and Zoom. Ensure accurate tracking and closure of support tickets through ITSM platforms. Oversee inventory of IT assets, including device provisioning and lifecycle management. Monitor system alerts, enforce IT policies, and report any security concerns. Collaborate with internal IT and business teams to understand support needs and offer solutions. Expected to be in the local office at least 3 days a week. Occasional short-term travel may be required (less than 10%). Required Skills & Experience: Minimum 5 years in an IT support or desktop support role. Proficient in managing hardware including Windows laptops, MacBooks, iOS, and Android devices. Hands-on experience with cloud-based productivity tools such as Microsoft 365, Azure AD, SharePoint, Box, Teams, and Slack. Solid knowledge of Windows OS (10/11), macOS, Active Directory, and Adobe Creative Suite. Familiarity with IT service management systems like ServiceNow, FreshService, or BMC Helix. Understanding of basic networking concepts and troubleshooting. Excellent verbal and written communication skills. Comfortable handling sensitive information with discretion. Strong organizational skills and ability to follow standard procedures. Experience with endpoint management platforms (Jamf, Intune) is a plus. Bachelor’s degree in a related field (IT, Computer Science, etc.) preferred. Relevant technical certifications are advantageous. Salary Range - $70,000-$80,000 base (Bonus eligible up to 10%) Seniority level Associate Employment type Full-time Job function Information Technology Industries Professional Services #J-18808-Ljbffr
$85k - $96k
...led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across... ...The role Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-...SuggestedFull timeWork at officeLocal areaRemote work- ...other position specific requirements which may impact salary Position Overview The Amatriot Group is seeking a motivated IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda Maryland This position is part of a collaborative team of...SuggestedFull time
- Title:Senior IT Customer Support Analyst, Desktop SupportKBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource...SuggestedFull timeContract workTemporary workWork at officeLocal areaRemote workRelocationRelocation packageFlexible hours
$70k - $80k
Role Summary As an IT Support Analyst at Howard University Hospital, you are the primary technical resource for end users across all hospital locations — onsite and remote — resolving issues with hardware, software, and peripherals that keep our teams running. You will...SuggestedFull timeWork experience placementWork at officeLocal areaRemote workMonday to FridayWeekend work- Responsibilities Administer, maintain, and support Windows-based server and workstation environments supporting Navy engineering programs... ...issues, and resolutions. Maintain accurate inventory of IT assets and system documentation. Requirements Bachelor's degree...Suggested
$58.1k
Company : Highmark Inc. Job Description : JOB SUMMARY This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. The incumbent has a deep understanding of...Full timeFor contractorsWork at officeLocal area$77k - $102k
...military in months, not years. ABOUT THE ROLE This position will support key day-to-day processes such as: technical support for software... ...Identify knowledge articles and SOPs for end users and internal IT. Assist with ongoing operational improvements and implementation...Full timeWork experience placementWork at officeImmediate startRemote work- ...for scientists to develop new drugs and bring life-saving medicines to the world. Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in maintaining and supporting the IT infrastructure and facility operations at our Columbia,...Temporary workH1bWork at officeLocal areaRemote workWorldwideVisa sponsorshipWork visaFlexible hoursWeekend work
$28.9 - $39.1 per hour
...Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Information Technology (IT), Microsoft Windows, Mobile Support, Onsite Support Certifications: None Experience: 3 + years...Hourly payFull timeTemporary workImmediate startRemote workWorldwideFlexible hours- ...Secretary of War, Interagency Division (JOID) provides expert support services to a range of customers spanning across the Department... ...transportation safety.We have a future need for a Technical Management Analyst to assist with systems engineering (SE) and testing and...Work at officeFlexible hours
$90 - $142 per hour
DescriptionActioNet is looking for a Technical Business Analyst to support cloud modernization and application migration initiatives within a federal IT environment. This role bridges the gap between business stakeholders and technical teams by gathering requirements,...Full time- Analytica is seeking a Technical Business Analyst that will serve as the crucial link between clinical/operational stakeholders and the... ...and technical requirements from various stakeholders to support data integration and reporting initiatives. ETL Operations Support...
- ...the Secretary of Defense, Interagency Division provides expert support services to a range of customers spanning across the Department... ...requirements.We have an upcoming need for a Threat Systems Support Analyst to provide onsite support at the Pentagon in Arlington, VA....Contract workWork at officeFlexible hours
$103.8k - $218.1k
...Opportunity:We are seeking an experienced Technical Business Analyst to support the implementation and continued evolution of a cloud-based Enterprise... ..., Technical Analyst, or similar role supporting enterprise IT initiatives.Experience supporting enterprise data platforms,...Contract workWork experience placementLocal areaFlexible hours- Systems Engr Support Analyst (Operational Concept Analysis)Company:The Boeing CompanyThe Boeing Defense, Space & Security (BDS) organization is seeking a Systems Engineer Support Analyst with P-8 Poseidon experience. We are looking for candidates that have operational experience...Permanent employmentFull timeWork experience placementRelocationVisa sponsorshipWork visaFlexible hoursShift work
- ...EOne techno-Functional expert who could support existing applications and get involved in... ...Enterprise One system (version 9.2).The Technical Analyst position will code both new functionality... ...the functional distribution areas and IT by communicating verbally with end users...3 days per week
$143.91k
Agency: Defense Information Systems AgencyDepartment: Department of DefenseSub agency: DISA - Joint Network Operations Security CenterSalary: Starting at $143,913 Per year (GG 14)Dates: Open 07/30/2026 to 08/06/2026Schedule: Full-timeWork type: PermanentRelocation: TruePosition...$32 - $35 per hour
...Help Desk Technician Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed. Position...Hourly payRemote work$51k - $82k
...The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This...RelocationShift work- Role Overview The IT Support Specialist is responsible for delivering high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands-on and remote support for desktop and mobile computing environments...Temporary workRemote workFlexible hours
- ...Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint...Permanent employmentCasual workH1bWork at officeMonday to Friday
- ...Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialistto support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics...Permanent employmentFull timeContract workFor contractorsWork at officeLocal area
$112k - $149k
...maintaining the data infrastructure that supports Environmental Health and Safety (EHS) operations... ...enterprise. The Senior Data & Systems Analyst will partner with EHS, engineering,... ...receive an email from one of our recruiters, it will only come from an @anduril.com...Full timeWork experience placementImmediate start- ...Job Description Job Description Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving...Permanent employmentTemporary workWork experience placementWork at officeLocal areaRemote work
$80k - $90k
...received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). About this position: IT Technical Support Specialist Location - Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive...Permanent employmentFull timeContract workFor contractorsWork at officeRemote work- ...Job Description Job Description We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software, imaging, troubleshooting, asset management...Work at officeRemote work
- ...broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.... ...Team to take ownership of assigned data and system analysis and support program goals and insure excellent execution • Proactively identify...Contract workFor contractorsFlexible hours
$75k - $85k
...warfare in critical conditions. About the role The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365,...Full timeTemporary workWork experience placementLocal area- ...Security+; Microsoft Certified; ITIL Foundation; Apple Certified IT Professional; Certified SysOps Administrator, an Endpoint... ...equivalent of any. CORE RESPONSIBILITIES Provide timely technical support, advanced front-line troubleshooting, and guidance to agency staff...Permanent employmentCasual workH1bWork at officeRemote workMonday to Friday
$110k - $160k
...DescriptionECS is seeking an experienced Software Business Analyst to work remotely providing software application support for the work performed under this contract for NIH... ....Generate functional area strategies for enhanced IT operations in a cross-functional area mode...Contract workRemote work
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