IT Support Analyst
$70k - $80kThe Phoenix Group
The Phoenix Group provided pay range This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $80,000.00/yr Position Overview As an IT Support Analyst, you will be part of a global team responsible for delivering technical support to approximately 1,500 users across 20+ international offices. This role requires a strong customer service mindset, technical troubleshooting expertise, and the ability to work efficiently both independently and as part of a global support network. Key Responsibilities Act as the first and second line of IT support for users across office locations and remote setups. Provide timely resolution of incoming support requests via phone, email, or in person. Support and maintain end-user hardware such as laptops, desktops, printers, and mobile devices. Assist with meeting room technologies and video conferencing tools like Microsoft Teams and Zoom. Ensure accurate tracking and closure of support tickets through ITSM platforms. Oversee inventory of IT assets, including device provisioning and lifecycle management. Monitor system alerts, enforce IT policies, and report any security concerns. Collaborate with internal IT and business teams to understand support needs and offer solutions. Expected to be in the local office at least 3 days a week. Occasional short-term travel may be required (less than 10%). Required Skills & Experience: Minimum 5 years in an IT support or desktop support role. Proficient in managing hardware including Windows laptops, MacBooks, iOS, and Android devices. Hands-on experience with cloud-based productivity tools such as Microsoft 365, Azure AD, SharePoint, Box, Teams, and Slack. Solid knowledge of Windows OS (10/11), macOS, Active Directory, and Adobe Creative Suite. Familiarity with IT service management systems like ServiceNow, FreshService, or BMC Helix. Understanding of basic networking concepts and troubleshooting. Excellent verbal and written communication skills. Comfortable handling sensitive information with discretion. Strong organizational skills and ability to follow standard procedures. Experience with endpoint management platforms (Jamf, Intune) is a plus. Bachelor’s degree in a related field (IT, Computer Science, etc.) preferred. Relevant technical certifications are advantageous. Salary Range - $70,000-$80,000 base (Bonus eligible up to 10%) Seniority level Associate Employment type Full-time Job function Information Technology Industries Professional Services #J-18808-Ljbffr
$85k - $96k
...Job Description Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation aimed at enhancing user-facing technology support, streamlining operations, and embedding...SuggestedFull timeWork at officeLocal areaRemote work$95k - $120k
Brunswick Group is seeking a Technical Support Analyst in Washington, D.C. to provide onsite and remote support, ensuring efficient technology operations across the firm. This role involves diagnosing technical issues, managing support requests, and contributing to service...SuggestedRemote work$70k - $80k
A professional services organization in Washington, DC, is seeking an IT Support Analyst to provide technical support to approximately 1,500 users across various locations. Key responsibilities include resolving support requests, maintaining end-user hardware, and assisting...Suggested$108k - $125k
...Title: IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday Salary: $108,000 - $125,000 We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will...SuggestedFull timeWork at officeLocal areaRemote workMonday to Friday- ...E-logic is seeking two experienced, high-performing IT Help Desk Specialists to join our team in supporting the Congressional Budget Office - CBO. You will serve as the advanced, front-line technical support for the deployment, maintenance, and troubleshooting of enterprise...SuggestedWork at officeRemote work
- ...ASM Research, An Accenture Federal Services Company, is seeking an IT Support Specialist to deliver first‑line help desk assistance for login, software, and connectivity issues. You will document incidents in ServiceNow/Jira and guide users through resolution steps. The...
- ...Technician. This position requires providing first-level technical support for hardware and software issues. The ideal candidate has strong... ...service and communication skills, along with 1-2 years of IT support experience. Technical certifications like CompTIA Security+...
- ...GovCIO is looking for an Associate Service Desk Technician - Tier I to provide excellent technical support to Veterans. This fully remote role requires strong technical skills and a commitment to customer service and empathy for non-tech users. The successful candidate...Remote work
- ...Tecolote Research, Inc. is seeking a Help Desk Professional to support end users in a fast-paced environment. Responsibilities include diagnosing technical issues, managing inquiries, and assisting with various software and hardware tasks. This entry-level role requires...Full time
- ...experience). Experience providing Tier II Help Desk or Desktop Support in an enterprise environment. Strong experience supporting: Windows... .... Preferred Certifications CompTIA Security+ Apple Certified IT Professional AWS Certified SysOps Administrator – Associate ITIL...Work at officeRemote work
$28.62 - $34.56 per hour
...based on trapped‑ion technology, aiming to redefine industries through advanced quantum solutions. We are looking for an IT Help Desk Technician to support IonQ’s global users and contribute to the company’s mission of building the world’s best quantum computers....Hourly payWork at office- ...BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate will have a background in desktop support technologies and strong analytical skills, along with a dedication to customer service. Responsibilities...Remote workWork from home
$51k - $82k
...The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This...RelocationShift work$85k - $90k
...IT Help Desk Specialist Digital Consultants is seeking an experienced IT Help Desk Specialist for a proposed contract supporting the Congressional Budget Office in Washington, DC. These fully on-site key personnel positions are contingent upon contract award. The specialists...Permanent employmentFull timeContract workH1bWork at officeImmediate startFlexible hours- ...Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment,... ...needs for tomorrow's requirements. Position Title: IT Help Desk Specialist Number of positions: 5 Location addresses...Full timeTemporary workFor contractorsWork at office
- ...IT Help Desk Technician We are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for a banking environment. The ideal candidate will be responsible for troubleshooting hardware, software, network, and access-related issues...Remote work
$90k
Senior IT Portfolio Specialist Job Description Why work at Southpoint Consulting Inc.? We are not just a consultancy; since 2009 we... ...foundation for everything we do. What You Will Get To Do: This position supports a high-visibility federal program delivering mission-critical IT...Full timeContract workWork at officeFlexible hours- ...Position Overview The Rehancement Group, Inc. (TRG) is seeking two experienced IT Help Desk Specialists to provide advanced Tier II desktop and endpoint support services for the Congressional Budget Office (CBO). This position supports a modern enterprise information technology...Full timeContract workWork at officeMonday to Friday
- ...Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical...Permanent employmentContract workFor contractorsCasual workH1bWork at officeLocal areaMonday to FridayFlexible hours
- ...We are seeking an IT Help Desk Specialist to provide technical support and ensure the smooth operation of our organization's technology environment. This role serves as the first point of contact for employees and external end users, resolving technical issues, managing...Remote work
$25 - $28 per hour
.... Base pay range $25.00/hr - $28.00/hr Our client is seeking an IT Service Desk Technician local to the DC-metro area. We are seeking... ...and Responsibilities: Provide IT service desk and technical support to users Maintain in-house and remote computer systems, desktops...Full timeLocal areaRemote work- ...Program Support and Data Management Analyst Full-time BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic...Full timeContract workFor contractorsWork at office
- ...Security+; Microsoft Certified; ITIL Foundation; Apple Certified IT Professional; Certified SysOps Administrator, an Endpoint... ...equivalent of any. CORE RESPONSIBILITIES Provide timely technical support, advanced front-line troubleshooting, and guidance to agency staff...Permanent employmentCasual workH1bWork at officeRemote workMonday to Friday
- National Association of REALTORS® is seeking a Technical Support Analyst to provide first-level support in a Microsoft hybrid environment. Responsibilities include resolving IT issues, fulfilling service requests, and maintaining accurate ticket documentation. The ideal...
- Versant in Washington, DC is seeking a Workplace IT Support Analyst to serve as the first point of contact for IT issues. This role requires strong technical expertise and exceptional customer service skills, resolving issues efficiently, and supporting employees in-person...Remote jobPart timeWork at officeShift work
$85k - $96k
Clifford Chance US LLP is seeking a full-time IT Support Analyst to enhance user-facing technology support in Washington, D.C. This role involves supporting applications, technical troubleshooting, and a commitment to exceptional service in a dynamic environment. The ideal...Full time$65k
Versant Media is looking for a Workplace IT Support Analyst, L1, to join their Enterprise IT Operations team in Washington, D.C. This role is crucial for assisting employees and partners with IT support needs, both in-person and via the help line, ensuring a high level...Remote jobWork at officeFlexible hours- Versant Media, LLC is seeking a Workplace IT Support Analyst, L1 to join the Enterprise IT Operations group in the Washington, DC area. You will be the first point of contact for employees and partners needing IT support, handling issues onsite or via help line, with focus...Remote jobFlexible hours
$60k - $75k
The National Association of REALTORS® is looking for a Technical Support Analyst to provide first-level technical support within a hybrid work environment. Responsibilities include troubleshooting IT issues, supporting Microsoft 365 applications, and managing user accounts...$90k - $125k
Signature Performance is seeking an IT Technical Systems Support Analyst to support core enterprise host solutions. This remote position demands expertise in business requirements and technical support, ensuring compliance with best practices. Ideal candidates hold a degree...Remote job
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