Specialist Support Customer Service Representative I - Carrollton, TX
$18 - $23 per hourEurofins Agroscience Services North Carolina
Entry-level customer service representative for Eurofins Environmental Testing, handling phone and email support for radon and mold testing clients. Position involves answering customer inquiries, processing orders and refunds, and resolving service issues in a Monday-Friday office environment.
Responsibilities
- Answer customer phone calls and emails regarding radon/mold testing, reports, and services within one business day
- Process refunds, replacements, and corrections to orders and test reports
- Create quotes and orders for established customers; process purchase orders and payments
- Escalate out-of-scope issues to appropriate departments within one business day
- Assist with shipping, mail processing, and other rotating duties as assigned
Requirements
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer support or client service representative experience preferred
- Authorization to work in the United States indefinitely without sponsorship
- Professional English proficiency in reading, writing, and speaking
- Proficiency with web browsers and Microsoft 365 Suite
- Strong problem-solving, multitasking, and time management abilities
- Excellent interpersonal and communication skills with patience for difficult interactions
Compensation: $18-$23/hour (DOE)
Vacancy posted 3 days ago
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