BUSINESS DEVELOPMENT INSTALL MANAGER

Job Description

Job Description

Beeson Hardware & Lumber is seeking an experienced, highly motivated Business Development Install Manager to develop, sell and manage our growing turnkey installed-sales business throughout the Piedmont Triad.

This unique position combines outside sales, business development, estimating, installer/subcontractor sourcing, project management and customer relationship management .

The Business Development Install Manager will identify sales opportunities, develop customer relationships, sell complete material-and-installation projects, identify and secure qualified installers, and manage each sold project through successful completion.

THIS IS NOT AN INSTALLER POSITION.

The Business Development Install Manager does not perform routine physical installation, construction or manual labor. The Manager is responsible for finding, qualifying, securing, coordinating and managing the qualified installers/subcontractors who perform the actual installation work.

The ideal candidate understands both sides of the business: how to sell construction and building-material projects and how to successfully manage the professionals responsible for installing them.

BUSINESS DEVELOPMENT & INSTALLED SALES

The Business Development Install Manager will:

·         Identify, prospect and develop new installed-sales opportunities throughout the Piedmont Triad.

·         Build relationships with general contractors, home builders, remodelers, developers, property managers, commercial customers, and existing Beeson customers.

·         Conduct outside sales calls, contractor meetings, customer consultations and jobsite visits.

·         Sell complete building materials + professional installation solutions.

·         Develop estimates, proposals, project scopes and customer presentations.

·         Negotiate and close business within established company authority.

·         Maintain a qualified sales pipeline and aggressively pursue new revenue opportunities.

·         Expand existing customer relationships through cross-selling and turnkey installation services.

·         Meet or exceed established sales, gross-profit, margin and new-account objectives.

Installed-sales categories may include:

Lumber • Framing • Engineered Wood Products • Doors • Windows • Millwork • Trim • Decking • Railing • Siding • Exterior Building Products • Specialty Building Materials • Other Beeson-Approved Products

Candidates should possess extensive knowledge of lumber and building materials and strong technical knowledge of doors, windows, millwork and related installation requirements.

INSTALLER SOURCING & MANAGEMENT

A major responsibility of this position is developing and managing a strong network of qualified installers and subcontractors.

The Manager will:

·         Identify and recruit qualified installers/subcontractors.

·         Evaluate installer experience, capabilities, quality and pricing.

·         Verify required licenses, credentials, insurance, workers’ compensation documentation and manufacturer certifications, as applicable.

·         Ensure required Beeson approvals and agreements are completed before assignment.

·         Obtain and manage competitive installation pricing.

·         Match installers with appropriate projects.

·         Communicate project scope and expectations.

·         Coordinate scheduling between customers, Beeson and installers.

·         Monitor installer quality, professionalism, schedule and customer service.

·         Manage deficiencies, punch lists, callbacks and corrective work.

·         Evaluate installer performance and recommend continued use based upon results.

The Business Development Install Manager manages the installer—the Manager does not serve as the installer.

PROJECT MANAGEMENT

After selling the project and securing an approved installer, the Business Development Install Manager manages the project from contract through completion.

Responsibilities include:

·         Scope and preconstruction review

·         Estimating and job costing

·         Material procurement coordination

·         Special-order verification

·         Installer selection and scheduling

·         Customer communication

·         Delivery and jobsite-readiness coordination

·         Permit/inspection coordination when applicable

·         Project schedule management

·         Installer progress and quality oversight

·         Change-order management

·         Problem resolution

·         Punch-list completion

·         Warranty coordination

·         Customer acceptance and project closeout

The Manager serves as the primary Beeson contact for the customer and primary Beeson management contact for the installer.

COMPLIANCE, LICENSING & RISK MANAGEMENT

This position requires strong working knowledge of laws, codes, regulations and contractual requirements applicable to installed building-material projects, including as relevant:

·         North Carolina contractor and applicable trade licensing

·         North Carolina State Building Code

·         Local permitting and inspection requirements

·         Applicable OSHA and North Carolina OSHA requirements

·         Manufacturer installation specifications

·         Installation contracts and scopes of work

·         Change orders and customer authorizations

·         Installer/subcontractor qualification

·         Insurance and workers’ compensation requirements

·         Special-order documentation

·         Warranty requirements

·         Applicable consumer and employment requirements

The Manager shall not knowingly authorize unlicensed regulated work, circumvent required permits or inspections, improperly classify workers, or authorize work outside Beeson’s legally permitted contracting scope.

Legal, licensing, engineering, architectural or specialized technical questions outside the Manager’s authority must be escalated to Beeson management and/or the appropriate qualified professional.

SAFETY & QUALITY

The Manager provides management-level oversight—not hands-on installation labor —to help ensure sold projects are completed according to approved scope, applicable requirements, manufacturer specifications and Beeson quality expectations.

Safety concerns must be promptly addressed and escalated. The Manager has authority to stop or suspend work presenting an imminent or unacceptable safety risk in accordance with company procedures.

Quality deficiencies must be documented and appropriately corrected by the responsible installer before project closeout.

WHAT WE’RE LOOKING FOR

Preferred Experience: 5+ years in one or more of the following:

·         Installed building-material sales

·         Construction business development

·         Construction/project management

·         Installer/subcontractor management

·         Doors, windows and millwork

Successful candidates should demonstrate strong knowledge of:

Lumber & Building Materials | Doors & Windows | Millwork | Construction Plans | Measurements & Estimating | Installation Requirements | Construction Contracts | Change Orders | Building-Code Fundamentals | Permits & Inspections | Installer Management | Jobsite Safety | Job Costing | Gross-Margin Management | Outside Sales | Negotiation & Closing

Strong communication, organization, problem-solving, customer-service and computer skills are required.

A valid driver’s license and eligibility to operate a vehicle as required by company policy are required because regular field travel is an essential function of the position.

HOW SUCCESS WILL BE MEASURED

Performance will be evaluated through key indicators including:

Installed-Sales Revenue • Material Revenue • Gross-Profit Dollars • Gross-Margin % • New Accounts • Closing Rate • Installer Cost & Performance • Estimate-to-Actual Results • On-Time Completion • Customer Satisfaction • Repeat Business • Referrals • Warranty/Callback Costs • Documentation & Compliance

The successful candidate will be equally focused on selling more business, protecting profitability, developing quality installers and delivering an exceptional customer experience

THE RIGHT PERSON FOR THIS POSITION

We’re looking for someone who can combine the abilities of a:

Business Developer + Outside Sales Professional + Estimator + Installer/Trade Coordinator + Project Manager + Account Manager + Problem Solver

You need to be comfortable finding the opportunity, asking for the business, closing the sale, finding the right installer and managing the entire customer experience through completion.

sdONE CALL. ONE SOURCE. ONE RESPONSIBLE TEAM.

SELL IT → SECURE THE INSTALLER → SOURCE IT → SCHEDULE IT → MANAGE IT → VERIFY COMPLETION → CLOSE IT → GROW THE RELATIONSHIP

Join Beeson Hardware & Lumber and help build the next generation of our turnkey installed-sales business.

Beeson Hardware Company is the oldest surviving business in High Point. For over one hundred and thirty-five years, Beeson has been providing High Point with hardware and more. There are four divisions of Beeson Hardware Company

Beeson Industrial is an authorized 3M industrial supplier and carries over 30,000 industrial products.

Beeson Lumber carries a wide selection of hardware and lumber, millwork, interior and exterior doors, patio doors and front doors, composite decking, and flooring materials.

Beeson Decorative carries a unique selection of decorative hardware and decorative plumbing products including cabinet hardware, door hardware, decorative sinks and faucets, toilets, tubs and specialty hardware accessories.

Beeson Contract Hardware carries products for the commercial industry including commercial bathroom accessories, contract doors and frames, stalls, toilets, rails and hinges.

Company Description

Beeson Hardware Company is the oldest surviving business in High Point. For over one hundred and thirty-five years, Beeson has been providing High Point with hardware and more. There are four divisions of Beeson Hardware Company\r\n\r\nBeeson Industrial is an authorized 3M industrial supplier and carries over 30,000 industrial products. \r\n\r\nBeeson Lumber carries a wide selection of hardware and lumber, millwork, interior and exterior doors, patio doors and front doors, composite decking, and flooring materials.\r\n\r\nBeeson Decorative carries a unique selection of decorative hardware and decorative plumbing products including cabinet hardware, door hardware, decorative sinks and faucets, toilets, tubs and specialty hardware accessories. \r\n\r\nBeeson Contract Hardware carries products for the commercial industry including commercial bathroom accessories, contract doors and frames, stalls, toilets, rails and hinges.