Director of Crew Services

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.


Job Title: Director of Crew Services

Location: Orlando, FL

Department: Crew Services

Reports To: Vice President of Flight Operations

FLSA Status: Exempt

Summary: The Director of Crew Services is responsible for leading the Crew Services Department and ensuring Crewmembers are supported through effective scheduling, staffing, travel, and operational support programs in compliance with applicable FARs and Company policies. This position works closely with operational leadership to develop staffing plans and resource strategies that support the flight schedule and operational objectives.

Essential Functions:

• Participate in the Company's SMS, as required
• Serve as a key stakeholder in the Company's Fatigue Risk Management Program (FRMP) and support related policies, processes, and initiatives
• Provide leadership and oversight of functions related to Crew scheduling, planning, staffing, travel, and operational readiness
• Ensure Crew Services personnel perform their respective duties while providing support to Crewmembers and maintaining the integrity of the flight schedule
• Analyze future flying, fleet growth, and new business opportunities while collaborating with other departments to support operational priorities and strategic objectives
• Develop and maintain processes to ensure Crewmember legality and operational readiness, including compliance with FARs, training and qualification requirements, visa and international entry requirements, Company policies, and other applicable requirements
• Provide oversight of the Crew travel program and support initiatives to improve service, efficiency, and cost management
• Monitor staffing models and provide regular Crew forecasting updates while coordinating with Training and other departments to ensure alignment with current and future operational requirements
• Report on departmental performance, staffing, and operational readiness
• Other duties as assigned

Qualifications:

• Minimum of 7 years of experience in airline operations, with a focus on Crew scheduling/planning
• Comprehensive understanding of 14 CFR Part 117 and Part 121
• Experience leading operational teams in a 24/7 environment
• Reliable and self-motivated with a positive attitude
• Able to multitask efficiently and effectively to meet deadlines
• Interpersonal, written, and verbal communication skills
• PC proficient in Microsoft Office products and general internet applications
• Ability to work any shift including evenings, weekends, holidays, and overtime as needed
• Some travel may be required
• Must be able to read, write, and speak English fluently

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.

• Ability to sit at a computer terminal for an extended period.

• Specific vision abilities required by this job include close vision requirements due to computer work

• Light to moderate lifting up to 10 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment

The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.


National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.