Assoc Director of Clinical Operations

Description

The Assoc Director of Clinical Operations (ADCO) provides leadership and oversight of the daily operations of the Memphis Speech and Hearing Center (MSHC) ensuring efficient accurate and compliant delivery of business services that support on-site clinical care. This position manages the MSHC office staff oversees billing and collections and coordinates referrals and marketing efforts. The Assoc Director of Clinical Operations works closely with School leadership clinicians student clinicians and external partners to ensure seamless integration of patient services student education and financial and administrative processes. This position reports to the MSHC Director and assists the Director with policy development and compliance productivity tracking and reports.

Oversees daily operations of the clinic including scheduling referrals billing and patient flow. Monitors productivity workflows and efficiency across business and clinical support functions. Develops and implements policies and procedures to ensure compliance with healthcare privacy (HIPAA) and payer regulations. Supports quality assurance initiatives andmaintaincompliance with accreditation standards (ASHA CAA). Coordinates with School leadership on policy development and implementation. Assists with setting and monitoring clinical productivity and efficiency metrics. Ensures adherence to infection control protocols and safety procedures. Prepares reports for leadership review. Identifies opportunities for process improvement and lead initiatives to enhance clinic operations. (40%)

Monitors billing processes and ensureaccuratecoding and documentation for services. Optimizesreimbursement from insurance providers. Tracks accounts receivable andassistswith collection efforts. Analyzes payer mix and reimbursement trends to inform strategic planning. Monitors current i ndustry regulations payer requirements and best practices in clinical operations and billing. Supports contract negotiations with insurance providers and managed care organizations Implements strategies to maximize revenue and minimize claim denials. (20%)

Maintains accurate clinical records and documentation systems. Coordinates equipment maintenance and inventory management. Manages clinic communications and correspondence. Assists with reports and presentations for administration. Oversees compliance audits regulatory inspections and patient intake processes. Monitors patient satisfaction and addresses concerns. (10%)

Supervisesbusiness officestaffand student workers. Conducts performance evaluations andprovidesprofessional development guidance. Manages staff scheduling and workload distribution. Facilitates team meetings and coordinates continuing education requirements. Addresses personnel issues and implement corrective action plans when necessary. Fosters a positive and collaborative team environment that supports accuracy accountability and customer service. (10%)

Serves as a point of contact for Directors of Clinical Education regarding operational and billing processes. Provides guidance on documentation coding and workflow to support the educational mission of the clinic. Possibility for service line if desired. (10%)

Manages referrals ensuring timely intake and coordination of new patients. Develops and implements marketing strategies to increase visibility and referral networks. Builds and maintains relationships with community partners to support patient recruitment and outreach. (5%)

Other duties as assigned. (5%)

Bachelors Degree in a relevant area and six (6) years of appropriate experience. Relevant experience may substitute for required education.

Skills and abilities should include:

• Knowledge of clinical documentation billing procedures and reimbursement systems.
• Previoussupervisory experience
• Strong leadership and staff management abilities
• Proficiencyin electronic health records and clinic management systems
• Knowledge of healthcare billing coding and reimbursement processes particularly audiology codes
• Understanding of regulatory compliance requirements (HIPAA OSHA Medicare/Medicaid)
• Ability to work collaboratively in a multidisciplinary environment
• Excellent organizational and time management abilities
• Problem-solving and critical thinking skills
• Commitment to evidence-based practice and continuous quality improvement

Required Experience:

Director