Therapeutic Care Manager

Bachelor's degree in Human Services-related discipline and at least 1 year of experience in the mental health field. Reliable transportation with liability insurance, an FL driver's license, and a good driving record required. Demonstrated competence in working with children and youth. Ability to read, analyze, and interpret clinical records, procedures, or governmental regulations and coordinate with multidisciplinary teams. Possess the ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading and writing, and remaining calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations.

WORK ENVIRONMENT:

Requires traveling within Hillsborough County via personal vehicle to facilitate client services in the home and school in a variety of socioeconomic neighborhoods. High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from program supervisor/manager. Climate-controlled office environments with frequent exposure to clients.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

Provide therapeutic mentoring/respite services in a timely and reliable manner following the policies, procedures, and applicable provisional standards. Knowledge of community resources, providers, and stakeholders for coordination of community resources based on patient needs as per program requirements. Provides responsible activities with consistent supervision to clients and their families. Meets with therapists and family to establish specific details for implementing home and community-based rehabilitative and respite services. Complete all documentation based on established timelines as per program requirements. Keep the direct supervisor and treatment team informed at all times of relevant consumer and family issues. Maintain efficient workflow management and organization as per program requirements. Communicate effectively and maintain cooperative relationships with internal and external resources. Develop service plans, treatment plans and/or aftercare plans with clear goals and objectives as per program requirements. Other duties as assigned or needed as per program requirements.

COMPLIANCE RESPONSIBILITIES INCLUDE:

Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services. Meets deadlines, requirements, and expectations as established by the supervisor, agency and department. Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

Provides exceptional customer service in all communications and interactions with staff, general public. Maintains confidentiality and remains calm under stress. Assists staff with support in all areas of functional responsibility in a courteous, supportive manner. Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

Effective, efficient use of agency resources, systems, equipment and processes. Continuous focus on cost savings initiatives across the responsibilities and deliverables. Effective use of time management to avoid overtime and budgetary issues. #J-18808-Ljbffr Ibis Healthcare