Patient Services Registration Clerk III

Job Summary We are seeking a dedicated Patient Registration Representative to act as the first point of contact for our patients. In this role, you will assist patients through the registration process in the Hospital Surgery Department with minimal direct supervision. You will be responsible for collecting patient demographics, obtaining necessary signatures, and processing payments while providing a high level of customer service. Essential Responsibilities Patient Registration & Demographics: Collect and enter patient demographics accurately. Request identification to properly register patients for services. Documentation & Compliance: Obtain necessary signatures on required consents and regulatory forms. Financial Processing: Identify, interpret, and collect patient financial liability at the point of service. Practice proper cash handling and reconciliation processes in accordance with established policies. Provide documentation of transactions to patients. Account Management: Use available resources to determine patient account status. Select or create the appropriate account type for benefits, eligibility, patient liability, third-party insurance, coordination of benefits, workers' compensation, etc. Customer Service: Serve as an ambassador for the organization by exhibiting respectful, professional, and friendly behavior. Build rapport, anticipate needs, and resolve problems quickly. Information Sharing: Provide clear information to patients regarding health plan portfolios, specific benefits, clinic locations, and services offered. Emergency Response: Recognize and follow appropriate procedures for medical and non-medical emergencies. Required Qualifications Education: High School Diploma or equivalent. Experience: 1 to 3 years of related experience working in hospital registration. Work experience involving public contact, clerical tasks, and reception. Financial Experience: Proven experience involving cash handling, cash balancing, or reconciliation. Technical Skills: At least 1 year of experience using multiple business software applications simultaneously. Basic math proficiency, typing speed of 25 WPM, and 10-key proficiency. Industry Knowledge: Solid understanding of third-party insurance verification processes and basic hospital registration requirements. Soft Skills: customer service orientation, excellent verbal communication, problem-solving skills, and the ability to prioritize and multitask in a high-volume environment.

salary: $26 - $28 per hour
shift: First
work hours: 3 PM - 11:30 PM
education: High School

Responsibilities

Patient Registration & Demographics: Collect and enter patient demographics accurately. Request identification to properly register patients for services.
Documentation & Compliance: Obtain necessary signatures on required consents and regulatory forms.
Financial Processing: Identify, interpret, and collect patient financial liability at the point of service. Practice proper cash handling and reconciliation processes in accordance with established policies. Provide documentation of transactions to patients.
Account Management: Use available resources to determine patient account status. Select or create the appropriate account type for benefits, eligibility, patient liability, third-party insurance, coordination of benefits, workers' compensation, etc.
Customer Service: Serve as an ambassador for the organization by exhibiting respectful, professional, and friendly behavior. Build rapport, anticipate needs, and resolve problems quickly.
Information Sharing: Provide clear information to patients regarding health plan portfolios, specific benefits, clinic locations, and services offered.
Emergency Response: Recognize and follow appropriate procedures for medical and non-medical emergencies.

Skills

• insurance verification
• Customer Service
• registration requirements

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.