Manager, Warranty Excellence and Transformation

Position Overview Brunswick Boat Group seeks a highly driven, strategic, and detail-oriented professional to lead warranty service teams across a multi‑brand, multi‑site organization. The role focuses on driving continuous improvement in dealer and consumer service performance, overseeing analytical assessment of warranty data, managing complaint processing, and ensuring effective execution of corrective actions. The Manager collaborates closely with Quality, Product Development, and cross‑functional teams to maximize customer satisfaction and deliver on strategic business objectives. Essential Functions Lead a central warranty service organization. Build and sustain a high‑performing, globally aligned service organization dedicated to best‑in‑class warranty service. Act as a trusted guide and mentor for internal warranty service teams. Define critical competencies, establish standards, and implement training programs to enhance team capabilities. Develop talent and build clear succession plans. Execute on the service strategic vision, support and execute the customer service roadmap, and drive significant capability improvements. Develop strategies and lead initiatives to position Brunswick at the forefront of service levels and digital tools. Lead system enhancements with IT and AI‑driven initiatives to improve service delivery. Advance and implement warranty strategies aligned with business objectives. Develop dealer engagement and training plans to drive adoption, efficiency, and satisfaction. Establish performance targets and monitor warranty service levels against defined KPIs. Optimize internal processes and standardize critical warranty service processes across brands where appropriate. Challenge the status quo by identifying opportunities to improve processes, tools, and workflows. Optimize the use of Salesforce Service capabilities and other strategic platforms in use or under development. Develop and embed advanced analytics as a core capability within customer service operations. Dealer and Consumer Insights Lead engagement with the dealer network to identify warranty service pain points, expectations, and improvement opportunities. Benchmark best‑in‑class organizations delivering superior warranty service experiences. Identify and translate consumer expectations into actionable improvements at the brand level. Required Qualifications Bachelor’s degree in business administration or a related field. Minimum of 10 years of relevant experience in customer service, IT, commercial strategy, supply chain, or related disciplines. Proven experience leading teams and complex projects, preferably across multiple sites and functions. Demonstrated ability to influence and lead stakeholders without direct authority. Strong leadership, problem‑solving, and decision‑making capabilities. Collaborative, empathetic, and results‑driven mindset with a high level of ownership and accountability. Excellent communication, negotiation, and stakeholder management skills. Preferred Qualifications Experience with OEM marine products. Familiarity with Lean, Six Sigma, or continuous improvement methodologies. Knowledge of marine systems, components, and regulatory standards. Working Conditions Hybrid work model: in‑office 2–3 days per week.Location: Knoxville, Tennessee or Edgewater, Florida.Travel required: up to 10%.Direct reports: Yes. Compensation and Benefits Pay range: $103,200 – $144,000 annually, varying based on qualifications and business context. The role is eligible for a short‑term incentive program and Brunswick’s comprehensive benefits, including medical, dental, vision, paid vacation, 401(k) with up to 4% match, Health Savings Account, wellbeing program, and product purchase discounts. Equal Opportunity Employer Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr