Jewelry Sales Consultant

Jewelry Sales Consultant – Manhattan – Nolita, NY Our Jewelry Sales Consultant provides an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person, virtual appointments, phone, or live chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. Curious about a day in the life? Check out a day in the life of a Jewelry Sales Consultant here! Locations & Schedule The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in-person and based in our Nolita showroom location. Compensation The targeted budget for this position is $24‑$26/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What You’ll Do Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together. What We Offer Career growth opportunities, including regular 1‑1 meetings with your manager, a variety of training opportunities, and an annual 360 review process. Consistent weekly hours and two consecutive days off. Team diversity and mission‑oriented culture that embraces transparency, sustainability, and inclusion. Lifestyle spending account and wellness reimbursement for activities such as gym memberships, massage, counseling, and more. Company‑sponsored leadership and professional skills training, tuition reimbursement for role‑specific trainings. Employee discounts on jewelry. Sales incentive programs to recognize and reward performance. Mental wellness resources, including self‑care apps, seminars, and an employee assistance program with 24/7 counseling. Giving‑back and volunteer opportunities, and local community support. Medical, dental, and vision insurance with options including a zero‑premium plan and employer HSA contributions, effective after the second month. 401(k) match. Paid time off: accruing three weeks of PTO in the first year. Parental leave to bond and care for new additions. Disability and life insurance fully covered by the employer. Pre‑tax commuter benefits. Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to a work environment that is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State, or local laws. We comply with all equal employment opportunity laws and regulations. We process personal information about you in accordance with our privacy policy. Notice to Los Angeles, CA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any background check consideration will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An offender may face criminal and civil liability. Notice to Maryland applicants: Under Maryland law, an employer may not require or demand a lie detector or similar test as a condition of employment or ongoing employment. Violation of this law could result in misdemeanor liability and fines. If you need assistance or a reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr