Fine Jewelry Consultant (FT/Contract)

Nestled quietly above the bustle of Tribeca in lower Manhattan, SKJ’s New York City showroom operates by appointment only, offering a warm, intimate space where clients can explore our full collection and connect deeply with our brand’s point of view. Facing our in-house studio—where a small, highly skilled team of artisans handcrafts our jewelry—each consultation is hosted as a private, one‑on‑one experience rooted in thoughtful guidance, trust, and genuine connection. We take great pride in going beyond sales to celebrate the joy and meaning our jewelry brings to everyday life. Under the general supervision of the Operations Manager, this position is focused on driving sales and delivering an exceptional, relationship‑driven client experience. The Fine Jewelry Consultantserves as a key point of connection between our clients and our collections, combining deep product knowledge, clear communication, and attentive service to support showroom and sales operations. This role supports revenue growth and client satisfaction through consistent, high‑quality consultations within established systems and guidelines. If this sounds like you, please reach out to us directly with your resume at View email address on click.appcast.io. No phone calls please. Employment Type: Full‑Time or Contract (for the right candidate) We are open to either full‑time or contract for an exceptional candidate. We're seeking someone with deep fine jewelry expertise, outstanding sales and customer service skills, and the flexibility to help us maximize the potential of our appointment‑based showroom. Qualifications and Skills Minimum of 2 years’ experience in fine jewelry retail sales—experience selling high‑ticket items in the $5,000–$20,000 range strongly preferred Ability to act as a bridge between the maker and the client by communicating the craftsmanship, intention, and story behind each piece in a thoughtful and meaningful way. Demonstrated comfort leading detailed, consultative conversations around value, customization, and long‑term investment pieces Strong communication and listening skills (written and verbal), with the ability to confidently engage clients and internal partners Calm, mature, and professional demeanor; well‑suited to emotionally significant, time‑sensitive client decisions Comfortable working independently with minimal supervision while adhering to established systems and guidelines Highly organized, self‑directed, and comfortable multitasking in a fast‑paced environment Proactive, can‑do attitude with strong problem‑solving skills Professional, reliable, and punctual with strong self‑management skills Proficiency in Google Workspace, Shopify, and CRM tools (HubSpot preferred) Familiarity with the SKJ brand and products, or the ability to quickly develop deep product knowledge Graduate Gemologist (GG) certification is a strong plus Must be available to work multiple evenings per week (after 7pm) with flexibility to work weekends as needed Primary Responsibilities Build and maintain strong, long‑term relationships with new and existing clients, with a primary focus on bridal‑focused consultations, including engagement and wedding clients Conduct primarily appointment‑based, one‑on‑one showroom consultations, providing each client with dedicated time, attention, and personalized guidance Deliver an exceptional client experience across all transactions, fostering trust, confidence, and long‑term relationships Identify sales opportunities and implement thoughtful, client‑centered strategies to meet or exceed sales goals Schedule and conduct in‑person consultations; send timely, detailed appointment notes and follow‑ups Manage order processing from submission through delivery, including tracking lead times, shipments, and coordination with production Use our CRM to document client interactions, manage follow‑ups, and maintain accurate, up‑to‑date records Monitor finished jewelry inventory in collaboration with the sales team, including stock organization, condition assessments, cycle counts, and inventory‑related decision support Support periodic open showroom events that are not appointment‑based, engaging multiple clients while maintaining SKJ’s service standards Share thoughtful observations, client insights, and improvement ideas with the Operations Manager for evaluation and potential implementation Contribute to various reports as needed While this role does not make strategic or operational decisions, proactive insights and proposals based on client and showroom interactions are encouraged. Benefits Competitive compensation and annual bonus pay eligibility 75% paid medical/dental/vision insurance after 3‑month probationary period and 100% after 1 year 401(k) with company match of 100% up to 3% of eligible pay Paid vacation and sick time, with # of days increasing each year you work Paid company holidays + paid vacation from Christmas until New Year $120 Monthly Transportation support Nail salon expense reimbursement of up to $50/month Service Anniversary Recognition Program - receive a bonus for milestone anniversaries! ($3,000 at 3-year anniversary, $5,000 at 5-year anniversary, $7,000 at 7-year anniversary, $10,000 at 10-year anniversary) Birthday Program - receive a credit towards an SKJ piece, with the value increasing each year you work Generous employee discount Professional Development Reimbursement Program Fun company events, outings and lunches/dinners throughout the year A warm, friendly environment and beautiful work space in Tribeca/SoHo #J-18808-Ljbffr Satomi Kawakita Jewelry