Member Service Representative

Member Service Representatives

This is a great opportunity to apply your retail or service industry experience in an office setting. Multiple openings are available.

Important schedule and onsite requirements:

• This is an onsite position in Albany.
• Candidates must have open availability MondayFriday, 7am7pm and every other Saturday, 8am2pm.
• Schedules may vary week to week and can include both opening and closing shifts, as well as Saturdays.
• You would have a weekday off if working on a Saturday.
• Schedules are provided in advance, and the position is 40 hours/week.
• Potential for hybrid flexibility after 6 months and fully trained.

What youll do:

In this high-volume call center role, youll assist members by phone, triaging calls, answering questions, resolving issues, processing transactions, and connecting members with the appropriate team when needed.

What youll need:

• High school diploma/GED
• Customer service experience
• Strong communication and problem-solving skills
• Comfort handling 75+ calls per day in a fast-paced environment
• Strong attention to detail
• Ability to navigate multiple computer systems
• Reliable attendance and flexibility to work 7-7, M-F, and 8-2 on Saturdays (40 hours/week)

If you enjoy helping people, can stay composed in a fast-paced environment, and are comfortable being on the phone throughout the day, this could be a great career growth opportunity for you.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.