Murex FX Front-Office Support Consultant (NYC hybrid role)

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management. Compensation for NYC 130000 - 190000 USD Gross Per Year based on the interview process results. Looking for someone who can multitask, learn legacy code, discuss issues, bug fixes, and enhancement requests raised by users with stakeholders, etc. Responsibilities We are seeking a Front Office L1 Support Consultant with strong Murex expertise to support Fixed Income and FX trading activities. This is a hybrid, front-facing role requiring direct interaction with traders and sales, providing real-time support, issue resolution, and system monitoring. Front Office Support Provide L1 production support for Fixed Income and FX desks within a Murex environment Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution Perform desk visits and maintain strong front-office engagement Demonstrate ownership of incidents from identification through resolution and follow‑up Murex Functional & Technical Support E-Tradepad LiveBook FX and FX derivatives Analyze and explain PnL and Risk impacts Monitor and troubleshoot: Trade STP flows Interfaces and integrations Perform log retrieval and analysis Utilize Datamart for reporting and investigation Proactively monitor system performance and alerts Work with trading and support tools such as: Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and more SQL Linux/Unix command line Tidal or other batch/job schedulers Use ServiceNow and JIRA for incident and change tracking Own end-to-end incident lifecycle: Incident intake, triage, and prioritization Hands‑on troubleshooting and initial resolution where possible Escalation to L2/L3 and vendor teams as needed Validate resolution with business users Ensure systems are stable and functioning as expected Document root cause / findings (where applicable) Track recurring issues and raise problem tickets Ensure proper communication to stakeholders Operations & Governance Manage user access administration and periodic recertification across trading platforms Support audit-related requests and documentation Participate in BCP/DR testing and operational readiness exercises Change & Release Support Assist with change releases and deployments (primarily Friday evenings) Coverage Model Hybrid work model (on-site NYC + remote). 10 days per month in the office. Participate in weekend escalation rotation once every 7-8 weeks (only if needed) Skills Must have Strong hands‑on experience with Murex (MX.3) in a front‑office support context Solid understanding of Fixed Income and FX products Experience in PnL and Risk analysis/explain Strong troubleshooting skills across application, data, and infrastructure layers Working knowledge of SQL and Unix/Linux Familiarity with incident management and ticketing systems (ServiceNow, JIRA) Exposure to job scheduling tools (e.g., Tidal) Strong communication and stakeholder management skills Ability to operate effectively in a high‑pressure front‑office environment High sense of ownership and accountability Proactive, detail‑oriented, and responsive Nice to have Knowledge of Murex internal processes and services on an architectural/engineering level Experience with trading execution platforms (Bloomberg, ION, TT) Prior experience with audit/compliance processes Exposure to Murex Datamart reporting framework #J-18808-Ljbffr Luxoft