Program Support Rep I

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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Role Summary

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Shift Details: Monday-Friday 8am-5pm PST, hybrid in office in Orange, CA 2 days

Pay Details: $21.50/hr-$24/hr (DOE)

Responsibilities

• Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers.
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
• Has awareness and understanding of GNPPN Help Desk roles, responses, and procedures.
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.
• Needs to be a strong team player. Actively participates in team and department meetings, trainings, and activities.
• Has an individual awareness of other aspects of GNPPN beyond your current role and responsibilities. Understands importance and function of the other teams within GNPPN and the relation to your team and functions.
• Works assigned shifts as provided in advance by management.

• Team Specific Duties as follows:
• Daily review of pharmacy submitted enrollment packet and supplemental materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program Specific Addendums. Reports to Network Membership.
• Daily outreach to pharmacies to collect and process licenses and other materials including, but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, Program Specific Addendums. Reports to Network Membership.
• Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications.
• Receives and identifies all MAC requests received via email and distributes accordingly. Daily entry of all requests & additions including data entry, online submission, and outcome communications. Weekly submission of research requests to PBMs.

Education

Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry. First-hand knowledge & understanding of team specific questions that come from incoming Help Desk inquiries. A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness. A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles. Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures.

Skills and Knowledge

• Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.
• Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.
• Ability to work interdependently with other team members to accomplish daily tasks and processes.
• Ability to communicate effectively and professionally verbally, non-verbally, and in writing
• Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.
• Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.
• Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations