Customer Account Representative

Founded in 2012 , Strive Global began as a small freight forwarding company with a single truck and a bold vision: to make logistics faster, more reliable, and more customer-focused. Starting from humble beginnings, we quickly earned the trust of local businesses by delivering shipments on time, every time.

As demand grew, so did we — expanding our services from domestic transport to international freight, warehousing, and supply chain management. Today, Strive Global operates with a global network of partners across Asia and Latin America , combining innovation and precision to move businesses forward.

Our story is one of growth, resilience, and a relentless commitment to connecting the world through smarter logistics..

Job Description

Strive Global is seeking a motivated and personable Customer Account Representative to join our team in College Station, TX.

In this role, you will work directly with customers, provide information about available products and services, maintain strong client relationships, and help ensure a positive customer experience from the initial interaction through ongoing account support.

This position is ideal for someone who enjoys working with people, communicates confidently, and wants to grow within a professional and team-oriented environment.

Responsibilities

• Build and maintain positive relationships with customers.
• Assist customers with account-related questions, services, and available solutions.
• Provide clear and accurate information regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Maintain professional communication throughout the customer experience.
• Follow up with customers when necessary to ensure satisfaction.
• Accurately maintain customer and account information.
• Collaborate with team members to support company and customer service goals.
• Develop strong knowledge of company services and internal processes.
• Represent Strive Global with professionalism and a customer-first mindset.

Qualifications

• Strong verbal and interpersonal communication skills.
• Professional and positive attitude.
• Customer-focused mindset with strong relationship-building abilities.
• Ability to communicate information clearly and confidently.
• Strong organizational and time-management skills.
• Comfortable working independently and as part of a team.
• Reliable, adaptable, and motivated to learn.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple customer interactions and priorities effectively

Additional Information

• Competitive salary of $50,000 – $57,000 per year
• Full-time employment
• Professional growth and advancement opportunities
• Training and ongoing skill development
• Supportive and collaborative team environment
• Opportunities to strengthen customer service, communication, and business skills
• Career development within a growing organization