Client Service Representative

Client Services Representative

From wellness to urgent care, VO Vets, part of the Suveto network of hospitals, in Trophy Club, TX is changing what it means to provide quality care and convenient availability at our AAHA-accredited and cat friendly veterinary hospital. Our mission, day in and day out, will be to provide the friendliest and highest quality pet care available in veterinary medicine today.

The mission of VO Vets is simple: warm, friendly pet care with less stress. We've combined a highly qualified team, quality care and leading-edge technology with availability that is convenient to the client in order to create a new veterinary experience that meets all of our clients and their pet's needs.

We are looking for a full-time Client Services Representative to join our team.

Our CSRs provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Essential Job Functions:

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• At least 1 year working within a customer service environment is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Experience with EZVet is a PLUS!!
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits:

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

VO Vets, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.