Senior Voice Engineer

Job Description

Role: Senior Cisco Voice Engineer

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Location: Lansing, MI(Hybrid -2 days onsite, 3 days remote)

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Must Haves:

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Senior experience with Cisco on-premises voice, SBC, SIP, encryption, certificates, and VMWare

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Nice to Have:

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NICE experience

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The ideal candidate will bring deep hands-on experience with Cisco on-premises voice technologies, session border controllers, SIP, voice security, certificates, and VMware-based infrastructure.

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Key Responsibilities

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Design, configure, troubleshoot, and support Cisco on-premises voice environments.

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Administer and troubleshoot SBC technologies and SIP call flows.

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Support voice encryption, certificates, and related security controls.

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Troubleshoot complex voice, signaling, and interoperability issues.

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Support voice platforms hosted on VMware infrastructure.

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Collaborate with client technical teams and stakeholders to resolve incidents and deliver improvements.

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Participate in scheduled after-hours maintenance or support activities as needed.

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Document configurations, procedures, and technical resolutions.

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Required Qualifications

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Senior-level experience supporting Cisco on-premises voice solutions.

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Strong experience with session border controllers (SBCs).

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Strong understanding of SIP, call routing, and voice signaling.

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Experience implementing or troubleshooting voice encryption.

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Experience managing and troubleshooting certificates in voice environments.

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Experience supporting voice infrastructure in VMware environments.

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Strong problem-solving, communication, and documentation skills.

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Preferred Qualifications

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Experience with NICE solutions.

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Experience supporting large enterprise or public-sector voice environments.

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