Front Office EQD Application Support Analyst

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.


Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Job Description

Location: NYC (Hybrid - at least 4 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We are seeking a Front Office Equity IT Support Analyst to join our Global Markets Business Support and Monitoring IT team. The ideal candidate will have experience in functional and technical support on Equity and Option trading applications and a strong knowledge of Front Office workflows.

Role and responsibilities

• Provide Level 1 and 2 functional and technical support on Equity and Option trading applications (Fidessa, Dash) and booking gateways (Loanet, Sophis)
• Work directly with Front Office traders and support functions to address daily incidents and user requests with fast, effective resolutions
• Test new features, bug fixes, and system updates to make sure they meet business needs and perform as expected
• Act as the link between Front Office users and IT Development teams (local and Head Office) to communicate needs, prioritize fixes, and track delivery
• Monitor application performance proactively to catch and resolve issues before they impact trading operations
• Create user guides and deliver training to improve adoption and proficiency across trading applications

Qualifications

• Experience in IT Support or Business Analyst roles for Front Office in financial services
• Knowledge of Equity products including Equity Derivatives, Listed Options, and Securities Lending, plus their trade workflows
• Hands-on experience with trade execution platforms (Fidessa, Dash, EMSX or similar) and booking systems (Loanet, Sophis, Calypso or similar)
• SQL and FIX protocol knowledge required
• Strong communication and prioritization skills in a fast-paced trading environment
• Bachelor's degree in Computer Science or Finance

Company's Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary between USD $90,000- 135,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Additional Information