Bank Teller - Credit Union

Teller Position at Affidian Credit Union

Affidian Credit Union is looking for a Teller with excellent customer service skills for their Lone Tree branch. If you are interested in the financial industry, we will provide the on-the-job training needed to be successful in this position. The Credit Union promotes from within, and encourages opportunities for growth and advancement. The pay range is $21 - $25 per hour and is commensurate with experience. In addition to a competitive salary, the Credit Union offers a comprehensive health benefits package, a generous PTO plan, paid federal holidays, and eligibility for participation in the 401K plan. This is a full-time in-office position at the Credit Union's branch located at 10025 Park Meadows Drive, Lone Tree, CO 80124. The working hours are Monday through Friday from 8:00 am to 5:00 pm with the occasional start time of 7:00 am.

Responsibilities

• A Teller is responsible for processing a variety of financial transactions in person, over the phone, and through electronic delivery channels.
• Responsible for managing and balancing a cash drawer and preparing daily paperwork according to procedures.
• This position requires cross-selling to members to deepen relationships that will benefit the member and the Credit Union.
• Quality member service is a must.
• Provides specific account information, processes account transactions, assists members, answers questions, and provides information.
• For all positions, the performance emphasis is on providing service and sales delivery at the highest level, to ensure excellence in member service and to help meet Credit Union's goals and objectives.

Duties

• Greets members with a friendly, helpful, and positive attitude.
• Ensures the Credit Union is represented in a courteous and professional manner.
• Answers questions and provides information regarding the Credit Union's products and services.
• Performs a variety of account functions.
• Cross-selling of products and services.
• Completes ongoing training on BSA/AML regulations, Affidian policies and procedures, and all credit union regulations and processes.

Qualifications

• Must have excellent verbal communication and above-average listening skills.
• Must possess the ability to type accurately and operate a computer terminal.
• General knowledge of banking operations and procedures is helpful.
• Proactive in solving problems and taking the initiative to go a step above in all situations.
• Ability to sit or stand for hours at a time while working on a computer, helping members with transactions, and/or providing customer service on the phone.
• Ability to lift ~30 pounds.
• Cross-selling skills.

Performance Standards

• A professional attitude and appearance are required.
• A significant level of Trust, Diplomacy, Privacy, and Confidentiality is required.
• Adhere to all Credit Union Policies and Procedures including compliance with directives and expectations in the Affidian Credit Union Employee Handbook.

Education and/or Experience Requirements

• Minimum two years cash handling and customer service experience.
• High school diploma or equivalent.

This is not a full description of the position. A complete job description will be provided at the time of an interview.