Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a team in Greenville. This position is ideal for someone who is confident on the phone, communicates professionally, and can guide payment conversations with a respectful but results-driven approach. The person in this role will focus on outbound collection efforts, support customers through the payment process, and help maintain strong service standards while meeting collection goals.

Responsibilities:

• Place outbound calls to customers regarding past-due balances and work toward securing payment commitments.

• Conduct collection conversations with professionalism, following approved communication guidelines and scripts.

• Document call outcomes, payment arrangements, and customer interactions accurately in the appropriate records.

• Respond to customer questions about account status and payment expectations with clear and courteous service.

• Monitor assigned accounts to prioritize follow-up activity and maintain steady progress on open balances.

• Negotiate practical payment solutions when appropriate while supporting company collection objectives.

• Escalate unresolved or sensitive account issues to the appropriate team members for further review

• At least 1 year of experience in consumer collections, payment recovery, or a related accounts receivable environment.

• Ability to handle a high volume of outbound calls while maintaining professionalism and consistency.

• Familiarity with standard collection practices, call scripting, and payment arrangement processes.

• Strong customer service skills with the ability to manage difficult conversations tactfully.

• Clear verbal and written communication skills with strong attention to detail in documentation.

• Comfortable working onsite

• Ability to stay organized, manage follow-up tasks, and work toward collection performance goals.