General Manager

Summary:

Responsible for the overall operations of, and accountable for, the performance of all revenue producing departments, non-revenue departments and the associated support departments comprising the hotel and casino operations. Also responsible for the direct management, overall development, coordination and management of staff to obtain optimum profits, efficiencies and economy of operations. In addition, this position is responsible for the communication of all substantial business issues to the Avi Casino Enterprise, Inc. Board of Directors and the President/CEO.

Essential Functions and Responsibilities:

• Develop a team of highly qualified well trained and service oriented staff.
• Oversees day-to-day operations of the hotel and casino operations.
• Coordinates the functions of resort operations through appropriate departmentalization and delegation of duties.
• Oversee, develop, mentor and coach directors and managers.
• Review financial statements and management reports to administer budgets in attainment of profit objectives.
• Protect assets within hotel and casino property.
• Works with and reports to the Avi Casino Enterprise, Inc. Board of Directors and the President to fulfill the employment goals of the Fort Mojave Indian Tribe.
• Determines and implements company policies within the parameters established by the Avi Casino Enterprise, Inc. Board of Directors and the President.
• Plans, directs and coordinates activities in the area of management policy, internal control reviews and records management, financial management, personnel management and administrative services.
• Supervises and directs AGM, Directors and Department Heads in the performance of their duties.
• Has shared authority with the President to authorize capital expense request for the hotel and casino approved in the annual budget.
• Works closely with the President to oversee the structure and succession of our Tribal Training Program to include monitoring and mentoring of Trainees and Department Directors.
• Has full authority to hire, terminate, suspend or discipline personnel.
• Establishes and approves wage and payroll scales for all departments.
• Analyzes gaming and hotel records to recommend ways to increase revenues and reduce costs.
• Conducts scheduled meetings for management staff to ascertain the communication and review of activities in each department.
• Directs and reviews marketing objectives for maintaining equitable customer traffic flows and promoting special events.
• Approves marketing strategies and promotional programs.
• Authorizes customer comp limits and policies.
• Stays abreast of current gaming laws (State and Federal) to insure compliance in accordance with gaming regulation, rules and procedures.
• Responsible to plan and evaluate the addition of new services and amenities.
• Ensures compliance with the Tribal-State Compact and the Nevada Minimum Internal Control Standards.
• Promotes superior customer relations.
• Maintains effective and positive relationships and activities internally and externally with Team Members, customers, local, state and government officials.
• Responsible for maintaining a positive work environment with high team member moral.
• Identifies and recommends potential successors for all key resort operations, management and technical positions.
• Evaluates and analyzes activity reports and financial statements.
• Evaluates performance of directors and team members.
• Review and approves all contractual obligations of the hotel and casino.
• Scrutinizes and approves all check requests over $500.00.
• Verifies and approves all hotel and casino credit and check cashing requests.
• Represents the hotel and casino in relations with the public, the press, local and State law enforcement and the State Gaming Commission and Gaming Control Board when requested.
• Provides the Avi Casino Board of Directors with appropriate and timely reports of the hotel and casino activities.
• Responsible for the management of the Mojave Crossing Event Center.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.

Qualifications

• Five (5) years of progressive hotel and casino operations experience as a General Manager and a four-year college degree in Hospitality, Business Administration, Marketing, or related field is preferred OR the equivalent level of training and experience.
• Three (3) years of progressive hotel and casino operations experience required as an Assistant General Manager AND a four-year college degree in Hospitality, Business Administration, Marketing, or related field is required.
• Must be able to qualify for a key employee license from the State of Nevada Gaming Commission and Gaming Control Board.
• Knowledge of hospitality and gaming operations, including but not limited to slots, tables, bingo, keno, poker, hotel, food and beverage, hospitality, facilities repairs and maintenance.
• Must be able to read, understand, analyze and interpret financial statements in order to more completely control and direct the casino and hotel enterprise.
• Thorough understanding of the marketing process as it relates to the hotel and casino industry.
• Knowledgeable in the various hospitality and gaming software packages and their capabilities, such as SDS, CMS, LMS and various point of sale programs.
• Thorough knowledge of gaming regulations of the State of Nevada and the Nevada MICS as they relate to all gaming areas.
• Thorough understanding of Title 31 of the Bank Secrecy Act as it relates to both gaming and non-gaming operations.
• Strong administrative, organizational and communication skills, sensitivity to Native American culture.
• Knowledge of computer software as it relates to customer databases and gaming spreadsheets.
• Knowledgeable in business law, contract law, labor law, insurance contracts and property and liability coverage requirements, and health and welfare coverage’s.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards

• Gaming
• Alcohol Awareness
• Food Handler

Physical Requirements

• Frequently required to stand and sit.
• Use hands to finger, handle, or feel.
• Reach with hands and arms.
• Occasionally required to climb or balance and stoop or kneel.
• Frequently lift and/or move up to 10 pounds. 
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment Conditions

The work environment is characterized as an office setting, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate. The immediate work environment is smoke free; however, a smoking environment does exist in the building.