Shift Mgr Housekeeping

Job Description Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds. Schedules and coordinates work assignments, breaks, and days off. Trains team members on job performance, departmental and casino standard practices, ensuring training in all procedures, rules, regulations, and standards. Provides coaching, monitoring, and discipline of team members when property and rooms cleanliness are not up to par. Ensures that team members complete tasks in a safe manner and comply with all applicable safety regulations and/or standards. Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained. Maintains required records, gathers statistics, and prepares reports as required. Provides assistance to other job classifications as needed. Cleans rooms, pool, and fitness center when short staffed. Responds to emails, voicemails, radio and/or Spectra Link calls, ensuring all requests for labor or material are accomplished in a timely manner. Monitors and handles guest complaints while ensuring guest satisfaction. Promotes and maintains the highest level of guest service. Ensures staff is aware of marketing promotions and changes related to hotel policies and procedures. Performs other duties as assigned. Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons. Acts as an advisor to unit or sub-units, may become actively involved as required to meet schedules and resolve problems. Qualifications High school diploma or general education degree (GED). Associate’s degree preferred. Valid California driver’s license. 2 to 5 years related experience and/or training. Supervisory/leadership experience required. Excellent verbal, written, and interpersonal communication skills. Excellent guest service and hospitality skills. Detail-oriented, organized, self-motivated, and valuing teamwork. Knowledge of Microsoft Word and Excel. Ability to learn Property Management System (PMS). Ability to resolve problems efficiently and effectively. Ability to work with diverse personalities and environment. Ability to multi-task and work in a fast-paced, deadline-oriented environment. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Benefits Retirement 401(k) with company match. Medical, dental, and vision benefits with employer contribution. Paid time off (3 weeks of PTO plus holidays, start earning from day one). Accident, critical illness, and disability insurance available. Employee assistance program. Bonus eligibility for all team members. $5,000 tuition reimbursement per calendar year (no limit during duration of employment). Unlimited chiropractor benefit with $10 co-pay. Gym membership reimbursement. Viejas Pit Stop fuel discount. Additional benefits vary for part‑time and full‑time employment. #J-18808-Ljbffr Viejas Casino & Resort