Mgr Casino Housekeeping

Job Description Plans, manages, and coordinates the daily operations of the casino housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members. Sets staffing levels and schedules to ensure cost‑effective use of labor while meeting guest service and business‑level needs. Monitors workflow to ensure safe practices, work quality and accuracy; ensures compliance with applicable rules, regulations, policies and standard operating procedures. Ensures that team members complete tasks in a safe manner and in compliance with all safety regulations and/or rating standards. Develops and conducts monthly departmental training and related education programs such as cleaning and sterilizing techniques, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance. Plans, organizes and distributes workload and provides clear direction and support. Responsible for hiring, staffing, and termination decisions. Works with managers and supervisors to address team member performance and behavior concerns; develops improvement plans and takes corrective action. Ensures supervisors set expectations, hold team members accountable, and provide necessary support to meet guest service and performance expectations. Co‑ordinates with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner. Reviews, monitors and handles guest issues while ensuring guest satisfaction. Promotes and maintains the highest level of guest service; ensures team members can discuss marketing promotions and changes in casino policies and procedures. Ensures supplies and equipment are maintained and distributed efficiently. Assists guests on the casino floor and leads by example. Monitors and manages departmental budget and inventory control to minimize cost. Monitors labor hours and schedules to minimize overtime and maximize resource use. Requisitions products and maintains adequate supplies for efficient operation. Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the casino. Performs all other duties as assigned. Manages multiple positions or the entire venue and, through supervisors, coordinates activities of a section or department with responsibility for results, including costs, methods, and staffing. Qualifications High school diploma or GED required. Associate’s degree or Bachelor's degree preferred. Minimum of 5 years of related experience and/or training. Valid California driver’s license. Bilingual in Spanish or Tagalog preferred. Proven management/leadership skills. Excellent verbal, written, and interpersonal communication skills. Strong organizational skills. Proficient in Microsoft Word and Excel. Ability to work in a fast‑paced, high‑stress environment. Flexibility to work different shifts, evenings, weekends, and holidays. Benefits Retirement 401(k) with company match. Medical, Dental, and Vision benefits with employer contribution. Paid Time Off (3 weeks PTO plus holidays, earned from day one). Accident, Critical Illness & Disability Insurance available. Employee Assistance Program. Bonus eligibility for all team members. $5,000 tuition reimbursement per calendar year (no limit during employment). Unlimited chiropractor benefit with $10 co‑pay. Gym membership reimbursement. Viejas Pit Stop fuel discount. Benefits vary for part‑time and full‑time employees. #J-18808-Ljbffr Viejas Casino & Resort