Administrative Assistant / CSR

About the job Administrative Assistant / CSR Job Summary We are seeking a dedicated and enthusiastic Administrative Assistant/Customer Service Associate to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience. You will handle inquiries, resolve issues, and assist with various customer needs while maintaining a professional demeanor. Duties Respond to customer inquiries via phone, email, or in-person with a friendly and helpful attitude. Provide accurate information regarding products and services to assist customers effectively. Handle cash transactions and process payments accurately while ensuring compliance with company policies. Maintain thorough knowledge of company offerings to effectively upsell and cross-sell products. Document customer interactions and feedback in the system for future reference. Collaborate with team members to resolve complex customer issues efficiently. Ensure a clean and organized office environment to enhance the customer experience. Requirements Proven experience in customer service or client services is preferred. Strong phone etiquette and communication skills in English; abilities are a plus. Proficient in basic office procedures. Ability to type efficiently while engaging with customers. Excellent problem-solving skills with a focus on customer satisfaction. A positive attitude, strong work ethic, and ability to work well in a team environment. Flexibility to adapt to changing situations and handle multiple tasks simultaneously. Join us as we strive to provide outstanding service to our clients while fostering a supportive work environment! #J-18808-Ljbffr WeStaff NJ