Wine Ambassador - Full-Time

We have an exciting opportunity for a Wine Ambassador to join the Markham Vineyards hospitality team! Reporting to the Sr. Hospitality and Events Manager, this key member of the Tasting Room team provides best in class customer service while driving wine sales and wine club member acquisition. They will work closely with Tasting Room management to cultivate a positive and engaged team environment. This role is based in St. Helena, CA and is a full-time, non-exempt position, working Saturday–Wednesday (Thurs. and Fridays off). The incumbent qualifies for outstanding health care benefits, PTO, 401k plan, wine allowance and more! Minimum Qualifications Hospitality, restaurant, retail, wine industry or teaching experience preferred Retail tasting room sales and hospitality strongly preferred Wine credential or Hospitality Certificate is preferred Knowledge of and passion for wine, food, luxury experiences and hospitality Proficient in Microsoft Office including Outlook, Word, Excel Previous point of sale system experience preferred; preference given to those with Commerce7 and Tock experience Comprehensive understanding of Napa Valley as a grape growing and winemaking region: knowledge of other wineries, restaurants and historical sites Best in class customer relationship management Strong communication verbal/presentation and written skills Ability to walk/stand for long periods of time Ability to lift up to 50 lbs Key Responsibilities Host seated wine tasting experiences and winery tours, including pre‑setting tables with glassware and wine lists, managing the table, and re‑setting table for new guests Actively engage with guests and act as an ambassador to the winery and to the Napa Valley Deliver exceptional customer service to drive sales, repeat visits and wine club sign‑ups Become fluent in our point of sale and table management systems Execute opening, closing and ongoing duties assigned by the Tasting Room Manager Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis Provide follow‑up emails and handwritten notes to customers Work at any winery special and private events as needed Make safety a priority and champion a safety culture with the team Contribute to and deliver on team culture and engagement plans Assist management with inventory or other projects as assigned Job Details Job Status: Full‑time, Non‑exempt Job Location: St. Helena, CA Wage Range: $21–$24/hr. + gratuity and incentives Distinguished Vineyards and its wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourage all to apply. All applications are kept confidential. #J-18808-Ljbffr