Customer Service Representative

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!  -us/careers/

Responsibilities of  Customer Service Representative include, but are not limited to:

• Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
• Problem-solving customer issues with effective solutions that comply with company policies
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
• Assisting the outside sales team by preparing price quotes and sourcing products
• Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
• Maintaining a positive and empathetic attitude towards customers at all times

#LI-SS1 #zrsw

Qualifications of the  Customer Service Representative include, but are not limited to:

• Excellent communication and interpersonal skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Great Problem-solving aptitude and initiative
• Detail-oriented with a focus on providing outstanding customer service
• Able to collaborate with team
• Capacity to stay calm under pressure and handle stress effectively
• Regular in-person attendance required

Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed

Working Conditions: Office Environment

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm

Travel: N/A

Education: High school diploma or GED required

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.