Account Manager

Account Manager – Troy, New York

Pay: $65,000.00 - $75,000.00 per year

We are conducting a search for a high-impact Account Manager to join a fast-growing, customer-focused technology organization in the Albany / Troy area. This opportunity is open due to company growth and expansion.

The Opportunity

This is an on-site, client-facing role where you will act as the primary point of contact for a portfolio of accounts, driving engagement, partnership, and measurable results. You’ll play a critical role in ensuring clients achieve their goals while maximizing the value of the platform.

Key Responsibilities

• Serve as a trusted advisor for the company’s platform and solutions
• Drive client engagement, and long-term success
• Partner with internal teams to set goals and execute client strategies
• Deliver regular reporting and insights to demonstrate ROI and outcomes
• Monitor client health, mitigate risk, and support retention efforts
• Analyze data to inform engagement strategies and optimize performance
• Build and maintain strong, long-term client relationships
• Conduct product demonstrations and educate clients on product capabilities
• Support client needs by sharing feedback and product enhancement ideas internally

Qualifications

• Bachelor’s degree or equivalent experience required
• 3+ years of account management, client-facing, customer service experience
• Strong communication skills with the ability to engage both technical and non-technical audiences
• Analytical mindset with the ability to interpret data and drive decisions
• Highly organized, detail-oriented, and self-motivated
• Entrepreneurial, energetic, and collaborative approach
• Ability to travel to customer sites (US based) as needed
• Entrepreneurial mindset, confident, high energy, self-motivated and a true team player.
• Well-organized, with a high attention to detail and ability to prioritize independently.
• Works well independently and uses critical thinking skills.
• Ability to travel (US) as needed.

Preferred Qualifications

• Knowledge of pharmacy benefits and/or member engagement.
• Experience engaging individuals about pharmacy or healthcare benefits.
• Experience with Zoho CRM and Projects.

Preferred Experience

• Exposure to healthcare related technology or member engagement
• Familiarity with CRM/project management tools

Benefits include:

• Work with a brilliant and creative team on a variety of products and technologies
• Growing organization with room for role expansion and professional growth
• Competitive salary
• Health, vision & dental insurance
• Paid time off
• Life insurance policy
• 401k with employer match

This is an excellent opportunity to join a mission-driven organization at the intersection of healthcare and technology, where your work will directly impact client outcomes and patient experiences.

If you’re interested in learning more, apply today!

Work Location: In person with occasional travel to US Based client sites.