Customer Experience Coordinator (Inside Sales)

Customer Experience Coordinator (CXC)

Kurt J. Lesker Company (KJLC) is seeking a Customer Experience Coordinator (CXC) who plays a key role within the Inside Sales team by delivering a best-in-class customer experience while supporting sales performance and operational efficiency. This role serves as a central point of contact for customer inquiries, order flow, and service coordination, ensuring timely responses, accurate communication, and effective internal collaboration.

The ideal candidate is detail-oriented, customer-focused, and comfortable communicating technical information clearly via phone and email. As an ambassador of the company, the CXC consistently demonstrates our SPIRIT values and contributes to a collaborative, high-performing team environment.

Job Details

• Type of Employment: Full-time
• Location: Jefferson Hills, PA (Hybrid – regular onsite presence required)
• Department: Inside Sales
• Reports to: Customer Experience Supervisor

Key Responsibilities

• Manage incoming customer orders, RFQs, and general inquiries
• Route work to appropriate sales and internal support teams
• Support customers with order status, invoicing, shipments, and RMAs
• Coordinate service opportunities, including vacuum pump repair
• Drive on-time order fulfillment by resolving shipment and past-due issues
• Partner with Sales and Procurement to resolve order delays
• Maintain professional communication with customers and internal teams
• Perform other duties as assigned

Qualifications

• Minimum of 5 years of experience in a sales-related or customer-facing role
• Strong technical aptitude with the ability to communicate technical product information clearly
• Exceptional verbal and written communication skills
• Strong organizational skills with the ability to multitask and manage competing priorities
• Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint
• Demonstrated commitment to company values, mission, and vision

Preferred

• Experience in manufacturing and/or distribution environments
• Project management experience
• Knowledge of the vacuum industry or related technical products

Why Kurt J. Lesker Company?

Kurt J. Lesker Company is a global leader in vacuum technology and advanced manufacturing, supporting critical industries such as semiconductor, aerospace, medical, and optical. With more than 70 years of innovation, we offer employees the opportunity to contribute to cutting-edge technologies in a collaborative, mission-driven environment.

We Offer

• Competitive compensation
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with employer match
• Paid time off and employee recognition programs
• On-site gym, wellness programs, and walking trails
• Electric vehicle charging stations and sustainability initiatives
• A collaborative, people-first culture

Kurt J. Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities unless doing so would result in undue hardship. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io.