Customer Service Associate

Jobtailor

Jobtailor is seeking a seasoned Escalation Manager to own and drive critical customer issues from identification to resolution, coordinating cross-functional teams and stakeholders in high-pressure environments. The role emphasizes root cause analysis, project management, and clear communication to minimize impact on performance and functionality. The ideal candidate has a technical background in software/firmware/systems and 3–5 years of related experience, with proficiency in Jira, Confluence, #J-18808-Ljbffr

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Vacancy posted 3 hours ago

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