Group Benefits Customer Support Specialist

Do you have group benefits experience and looking to join a growing company in the Merrillville area?

In this position you will be responsible for the day-to-day office administration and customer service support for existing client life & health accounts. You will provide support for producers to facilitate the growth of new business and to retain existing clients.


REQUIREMENTS

• Provides daily customer service to existing customers, documenting all communications into the agency management system.
• Processes and follows up on insurance claims.
• Provides information or documentation as requested to insurance carriers.
• Maintains accurate records and files data.
• Discusses insurance needs with customers and advises customers on proper products to meet their particular needs. Reviews existing accounts and suggests additional coverages.
• Negotiates renewal premiums.
• Services existing clients with day-to-day needs necessary for their insurance program.
• Supports producers by assisting them with preparing proposals and renewal presentations and servicing clients.
• Must maintain a Life and Health license in good standing as required with the IN Department of Insurance (once obtained).
• Must have valid driver's license.
• Completes all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

QUALIFICATIONS

• One (1) to five (5) years' experience preferred.
• Previous customer service experience preferred.
• Knowledge of agency management and carrier rating systems.
• Good communication skills - written, verbal and listening.
• Good communication skills.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• Ability to work independently to achieve sales goals.
• Attention to detail.

EDUCATION
Bachelor's Degree preferred, Benefits or HR background strongly desired.

LICENSES
Insurance designation started; Indiana Life & Health license preferred.

This is a direct hire opportunity with great pay and benefits!
Location: Merrillville, IN
Salary Range: $50k - $65K+

Headquartered in North Central Indiana and founded in 2009, TalentSource is a sole-source recruiting firm offering an excellent team of subject matter experts in talent acquisition! We are recruiting generalists and provide professional job placement in a wide range of disciplines and industries, including temporary and perm placement, payroll, and specialty staffing solutions to various top-notch clients! TalentSource is committed to establishing long-term relationships with its clients and candidates. They achieve their mission of providing superior customer service through customized talent solutions, emphasizing quality and continuous improvement. To learn more about TalentSource please visit us at TalentSource is an Equal Opportunity Recruiting Firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.