Temporary Workforce Billing Customer Transaction Representative

Temporary Workforce Billing Customer Transaction Representative

Under general supervision, performs customer billing and account transaction work for NIPSCO. This temporary role supports billing operations by processing account transactions, resolving billing issues, assisting customer inquiries, and completing related administrative work in accordance with established procedures.

Competitive hourly compensation of $27/hour is offered for this role.

Principal Duties and Responsibilities

• Review and resolve billing exceptions, adjustments, and transaction issues from work queues, reports, calls, correspondence, and email.
• Compute and process bills for actual usage, estimated usage, unmeasured service, and special billing scenarios.
• Collaborate with Meter Processing, Meter Operations, and Customer Service as needed.
• Support customer service by responding to billing questions, service inquiries, complaints, and account-related requests.
• Back Office duties as assigned. Customer applications, life support, autopay, deposits, refunds, and tax exemption documentation.
• Maintain billing-related contracts, files, records, and required documentation.
• Perform clerical and administrative duties such as filing, issuing duplicate bills, and operating office equipment.

Required Qualifications for Position

• High school diploma or equivalent required.
• Demonstrated ability to operate a computer.
• Proficient in Microsoft 365, particularly Excel.
• Possesses a professional telephone manner and the ability to interact effectively with internal and external customers in a knowledgeable, tactful, and courteous manner.
• Strong analytical background with the ability to interpret data, identify discrepancies.

Preferred

• Utility billing experience specific to gas and electric accounts.
• Attaching an up-to-date resume is highly encouraged.

Workplace Connection Value

Inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your team/customers and external partners.

Respect the unique lived experiences within your team/customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodation

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at View email address on click.appcast.io or View phone number on click.appcast.io.

Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$21.12 - $23.80

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.